Our client is a boutique IT Managed Services Provider (MSP) based in
Newcastle, supporting a wide range of small to large businesses with
responsive, reliable, and forward-thinking IT solutions. As they
continue to grow, we’re looking for a hands-on Team Leader to guide
our technical team, contribute to strategic decision-making, and help
shape the future of the business.

About the Role

As the Team Leader, you’ll oversee a small but talented team of IT
professionals. You’ll play a hybrid role—managing people, coordinating
projects, maintaining client relationships, and getting hands-on with
complex technical issues when needed.

You’ll work closely with the owner of the business on long-term growth
strategies, including the potential to step into a partnership role as
the business scales.

Key Responsibilities

Lead, mentor, and support the technical team
Act as the senior escalation point for technical issues (L2/L3 support)
Manage client relationships and service delivery
Oversee project planning and implementation (on-prem and cloud)
Drive process improvement and best practice across the business
Collaborate on business strategy, innovation, and growth initiatives

Skills & Experience

Proven experience in an MSP or IT services environment
Strong knowledge of Microsoft 365, Azure, and Windows Server environments
Solid networking fundamentals (firewalls, VPNs, switching, etc.)
Experience managing a small team or acting as a technical lead
Excellent communication and client-facing skills

Nice-to-Have:

Exposure to cloud migration projects and cybersecurity best practices

Certifications (e.g. Microsoft, CompTIA, ITIL) highly regarded

Why Join?

• Work on diverse, technically challenging projects
• Equity ad Partnership Opportunities
• Be part of a close-knit and supportive engineering team
• Flexible working environment with a strong focus on work-life balance
• Competitive remuneration and career development opportunities
  
  Interested?
  If you’re ready to take on this dynamic role, apply now or reach out to Mitch Cook at 0402 772 072 for a confidential discussion.