About The Company
Our client is one of the world's leading tech company with a focus on business travel. With the head office in Germany this global leader services 90% of the fortune 500.

With over 1500 staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.

About The Role
We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 10 - 15 agents as an allrounder Team Leader.

You will wear many hats including people management, workforce planning and process development.

We are looking for a strong and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.

Duties:

• Recruiting, mentoring, coaching, and developing team members
• Improving business performance and processes
• Developing close working relationships with key stakeholders
• Ensuring performance standards are met
• Exceeding customer service metrics across all functions
• Managing call queues
• Managing escalation calls
• Workforce planning

Skills & Experience

• A solid track record of delivering results
• Previous experience running and managing a Team
• Strong attention to detail and exceptional time management skills
• Strong analytical skills
• Exceptional communication skills both written and verbal
• Outstanding working knowledge of contact centre statistics

Culture
The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

How To Apply
If you want to go to work for a global insurance leader, then hit apply now and if successful you will be contacted.