Service Delivery Manager – Regional Queensland

STREAM Services – Townsville, QLD

About the Company

Stream Services is a fast-growing, registered NDIS provider delivering essential services to participants across regional Queensland. With our headquarters based in Townsville, our team is passionate about empowering people to achieve their goals, live independently, and engage fully with their communities. We provide innovative person-centred support through Lifestyle Support, Support Coordination, Occupational Therapy, Dietetics, and Psychology.

With a strong focus on quality and compliance with the NDIS Practice Standards, we pride ourselves on building genuine relationships and creating sustainable solutions for participants in regional and remote locations.

About the Role

We are seeking an experienced and motivated Service Delivery Manager to join our leadership team, based in Townsville. This pivotal role oversees service delivery across multiple regional Queensland communities, ensuring the highest standards of care and operational excellence.

The position combines hands-on leadership with strategic oversight, working closely with teams to ensure compliance, drive innovation, and achieve outstanding outcomes for participants.

Frequent travel to rural and remote communities will be required.

Key Responsibilities:

Lead and manage support worker teams to deliver exceptional, person-centred services.

Ensure services comply with NDIS Practice Standards and meet individual participant goals.

Maintain strong relationships with participants, families, and stakeholders.

Oversee compliance, risk management, and incident reporting processes.

Drive participant engagement and contribute to business growth.

Provide regular reports on outcomes, performance, and financial metrics.

About You

Essential Skills & Experience:

Minimum 5 years’ leadership experience in human services, preferably within the NDIS.

Strong understanding of NDIS service delivery models, including Supported Independent Living (SIL), restrictive practices, and plan utilisation.

Experience working in rural or remote settings, with cultural competence in diverse communities.

Proven ability to lead, motivate, and support multidisciplinary teams.

Excellent communication and interpersonal skills.

High proficiency in client management systems, reporting tools, and Microsoft Office.

Qualifications:

Relevant tertiary qualification in disability services, human services, social work, or a related field is highly regarded

Benefits

Career Satisfaction & Growth: Make a genuine impact by empowering isolated communities.

Dynamic Organisation: Be part of a growing, innovative NDIS provider.

High-Impact Work: Influence service delivery models that address sector challenges.

Mentorship & Support: Work closely with experienced leaders who invest in your success.

Decision-Making Capacity: Shape strategies and contribute to organisational growth.

Flexibility: Enjoy adaptable work arrangements that suit your lifestyle.

Join Us
If you are a values-driven leader committed to excellence in NDIS service delivery, we’d love to hear from you.

Apply via Seek with your resume and a cover letter outlining your suitability for the role.