Guest Experience Manager - AAT Kings
Location: Ayers Rock / Yulara

About the role
For over 100 years, AAT Kings has been sharing the very best of Australia and New Zealand with travellers from around the world. Based in Yulara, right on the doorstep of Uluru, our Guest Experience Manager leads the frontline team responsible for welcoming guests, assisting with bookings and ensuring every journey begins smoothly. This is a hands-on leadership role that combines team management with a passion for creating lasting memories for our guests.

Day to Day, You Will:

Lead, coach, and inspire a team of Guest Experience Agents to deliver exceptional customer service

Oversee daily operations at our Yulara base, ensuring smooth guest check-ins and tour departures

Handle escalated guest queries with a calm, solutions-focused approach

Support the team in cross-selling and upselling products to enhance the guest journey

Manage reporting, scheduling, and administrative requirements for the Guest Experience team

Build strong relationships with guests, trade partners, and internal stakeholders

Act as the key point of contact for local operational needs, working closely with wider business leaders

What We’re Looking For
We’re seeking a motivated and people-focused leader who thrives in a fast-paced, guest-facing environment. To succeed, you’ll bring:

Proven leadership or supervisory experience, ideally within tourism, hospitality, or retail

A track record of delivering outstanding customer service

Strong communication skills and the ability to coach, motivate, and develop a team

Solid computer literacy (Microsoft Office essential; reservations systems desirable)

Flexibility to work a rotating roster, including weekends

What’s in it for You

Opportunity to lead a passionate, guest-focused team in one of Australia’s most iconic locations

Career growth with pathways across AAT Kings and The Travel Corporation’s global brands

Travel discounts for you, your family, and friends

Annual travel credit of $1,850 (after your first year) to use across our travel brands

Two paid volunteer days each year

Two annual team engagement days

12 weeks paid parental leave (for eligible employees)

Access to wellbeing support and our Employee Assistance Program

Staff accommodation organised prior to arrival

At AAT Kings, we celebrate diversity and are proud to be an equal opportunity employer. If you’re ready to lead a team where every day feels like an adventure, we’d love to hear from you.