We are an MSP based in Camellia looking to add an I.T Field Technician on a six month fixed term contract, with the potential of a full time role at the end of the contract, to join our team. Specializing in the Aged Care and NFP industry we support multiple small to medium clients.

As our clients are situated all around Sydney the Field Technician will be required to travel so a valid driver’s license and access to a car are mandatory.

The applicant should possess amazing communication skills, good time management skills, be detail orientated and eager to learn. The applicant will need to be self-sufficient and have the ability to work autonomously.

We are looking for someone who meets the following criteria:

•Microsoft, TAFE or University Certification in an IT Course/Degree.
•1 - 2 years of experience in an IT Support Role.
•Must have a valid and up-to-date driver's license.
•Must have own car or consistent access to a car.
•Must be willing to consistently travel around Sydney.
•Must reside in Sydney Australia.
•Must have a very strong customer service focus.
•Ability to prioritise and remain calm under pressure.
•Possess a genuine passion for Technology.

Role Responsibilities Include:

•Providing On-Site and Remote Support to our clients.
•Being the First point of call for IT support queries and service requests.
•Provide 1st and 2nd level support, troubleshooting and resolution to our clients.
•Maintain thorough support documentation, and record system faults and user requests in our PSA.
•Configure and deploy IT equipment (PCs, Tablets, Phones, Networking equipment etc.)
•Perform physical PC repairs/hardware replacements.
•Liaise with vendors and external support groups for repairs, maintenance and support.
•Maintain Client Documentation in our Knowledge Base.
•Assist with projects when necessary.

Desired Experience In:

•Experience working in an MSP
•Microsoft PC Windows Operating Systems 10 and 11.
•Microsoft Server Operating Systems 2008 to 2019.
•Active Directory and Azure AD.
•Microsoft 365 including Hosted Exchange, SharePoint and Teams.
•IOS and Android Knowledge.
•Remote Support tools such as RDP, Team Viewer Etc.
•General Desktop, Laptop and Smart Phone troubleshooting skills.
•Network troubleshooting skills.