Social Media & Partner Engagement Coordinator

Heal Specialist Urgent Care – Newcastle & Maitland
Part-Time
Competitive salary (plus super & benefits)

At Heal, we’re on a mission to revolutionise the way urgent medical care is delivered in Australia by:

Making healthcare easy

Delivering extraordinary care

Caring for people, not patients

Empowering people by growing health literacy

Heal provides walk-in emergency & urgent care in a community setting 7 days a week, as an alternative to hospital emergency departments.. Our medical team provides treatment for all non-life threatening injuries and illness, and offers an exceptional healthcare experience for people in our community.

The Opportunity

Our Social Media & Partner Engagement Coordinator is the voice of Heal in the community and online. This innovative, hands-on role blends digital storytelling with local outreach, turning clinical excellence into clear, human messages that help people choose the right care, at the right time.

You’ll shape our day-to-day presence across Facebook, Instagram, and LinkedIn; build relationships with local schools, sporting clubs and community groups; and support GP education evenings and community events. You’ll partner closely with clinicians, nurses, and concierge teams to keep content accurate, compassionate and useful.

Heal Specialist Urgent Care is open 7 days, 365 days a year. This role will require occasional evenings and weekends work for events and conferences.

What you’ll do

Plan, create and schedule engaging, brand-consistent content; moderate comments and messages; track and report performance.

Translate clinical information into accessible posts, reels and factsheets (with consent and privacy front-of-mind).

Build and nurture local partnerships (schools, sports clubs, employers); coordinate community activations and health education sessions.

Monitor Google and social reviews; coordinate timely, professional responses and escalate when needed.

Support campaigns that align patient experience (e.g. seasonal health, aftercare, injury pathways).

Who you are

A marketing graduate or experienced social media manager & content creator

Proven experience managing social channels and communities, with high level copywriting skills

Experience using social media scheduling platforms and analytics would be considered advantageous

Highly organised with a keen eye for detail

Flair for photography and videography/editing

Experience using design platforms such as Canva or Adobe Creative Cloud would be considered advantageous

A calm head under pressure, and a passion for helping people navigate healthcare.

Sound judgement on privacy, consent and health-service advertising in Australia.

Who we are

A dedicated team with a passion for delivering exceptional, timely healthcare

An organisation committed to education and continual improvement

A flexible workplace that supports work/life balance and integration

A people-first organisation — for our patients, our team and our partners

Culture & Benefits

Urgent Medical Care: free urgent medical care for you and your family

Professional Development: ongoing learning in clinical communication, community engagement and digital practice

Mental Health: access to EAP services

Growth: genuine pathways across Marketing, Partnerships, Operations and beyond

Research shows candidates from under-represented backgrounds may hesitate to apply unless they meet every criterion. If you’re interested, eager to learn and ready to contribute your unique experience, we encourage you to apply even if you don’t tick every box.

Learn more about us: www.healurgentcare.com.au

How to Apply

This is a maternity cover fixed term position for one year with potential to extend.

Please upload your CV and a cover letter (no more than two pages) outlining your suitability for the role. Alternatively samples of your work can be uploaded instead of a cover letter. If you need more information or a copy of the position description, please contact Camilla via [email protected].