About Us

Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

Due to several internal promotions, we are looking for enthusiastic and friendly customer people to join our team as Guest Service Agent.

Your day to day- Inspire Incredible!

As part of our talented Front Office team, no two days are ever the same.

You are the warm and friendly face our guests see when checking in, have an enquiry or require assistance. Guests will come and see you at reception or call you from their hotel room - you are the main point of contact for guests so this is a very much a guest facing role with a high emphasis on face to face guest relations. You will also assist guests with enquiries on the phone as well as the usual aspects of working within a Front Office role.

This is a busy and varied role with connection to all departments across the Hotel. Your immaculate presentation, attention the detail, excellent communication skills and ability to liaise with guests will be the key to success in this role.

What we need from you

Previous experience in a front office, reception or guest relations role

Passion for hospitality industry where you can fast track your career within IHG

A natural ability to deliver a warm and welcoming customer service & memorable guest experience

Amazing communication skills both on the phone & in person - you are a people’s person and this shines through

Excellent attention to detail & commitment to high standards - we are a leading Luxury hotel experience

You must meet the legal requirements to live & work in Australia

Valid Driver’s license would be great but not essential

What we offer

Supportive, fun team with lots of opportunity for development and growth

Free meal on shift

Paid birthday leave

Enhanced parental leave program

Proactive paid wellness and mental health days

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

A massive colleague discounts platform for all your favorite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.