Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.

As our business and our teams continue to grow, we invite you to join us at this incredibly exciting time for our Hotel as a Reservations Agent.

Your day to day

As part of our Reservations Team, you are the first point of contact in our guests’ journey. This is a role with a high emphasis on attention to detail; ensuring that every aspect of a guests booking experience is seamless and creates memorable moments even before they step into our iconic hotel.

The day-to-day role includes assisting with inquiries and bookings, liaising with key departments, establishing strong relationships with our clients, managing group blocks, participating in sales initiatives and displaying exceptional phone and customer service skills.

What we need from you

A passion for delivering warm and welcoming customer service & memorable guest experiences

Amazing communication skills both on the phone & in person - you are a people’s person and this shines through

Excellent attention to detail & commitment to high standards - we are a Luxury hotel experience

Previous experience with Opera, Infrasys and Microsoft Office Suite is preferred but not essential

Ability to work within the operational hours of our Reservations Team - 8.00am to 6.00pm

You must meet the legal requirements to live & work in Australia

What we offery

Paid Birthday Leave

Enhanced parental leave program

Proactive paid wellness and mental health days

Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage

An immense colleague discounts platform for all your favourite brands and retailers

Your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG.

We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.

Visit https://careers.ihg.com/en/ to find out more about us.