About Oqea and Oqea Cares:

Oqea Cares is a multi-disciplinary mental health practice, with a mission to empower both Providers and Members (patients) to deliver and receive the best support – wherever, whenever. We are supported by a technology company, Oqea, delivering person-centered practice management software. We are a truly unique clinical practice, passionate about healthcare and innovation. Apply now to be part of our exciting journey!

About the Role:

Permanent full-time position is preferred (Monday to Friday, 38 hours per week).

MUST be able to work Mondays, Tuesdays and Wednesdays, 10am - 6pm. We are flexible on Thursdays and Fridays for the right candidate.

We have two practices, in Subiaco and Cockburn. This role will be primarily based in Subiaco, with one day per week in Cockburn.

We Offer:

Opportunities for professional growth across the clinical practice (Oqea Cares) and technology (Oqea)

An additional day of paid leave per year (wellbeing day)

Employee Assistance Program (EAP) offering 6 sessions of free counselling per year

A friendly, supportive and collaborative team environment

This is not standard receptionist role; you will tackle novel problems, contribute to meaningful solutions and really make an impact!

Key Responsibilities:

Demonstrate a consistent person-centred approach and greet all visitors in a friendly and professional manner

Schedule appointments accurately for all clinical providers, including psychiatrists, psychologists and mental health general practitioners, and process billing (under various Medicare or insurance schemes)

Be a power-user of our person-centred collaborative platform

Treat all patients and clients with the upmost respect, always protect personal and sensitive information by following practice procedures

You will be supported by our leadership team, including Senior Receptionists, Team Leaders and Operations Manager.

Key Skills:

Previous experience in medical reception/ administration (essential)

High level of computer literacy and technical competence in learning new systems (essential)

Previous experience with Best Practice (desirable)

Confidence with EFTPOS terminals, billing, and Medicare rebates

Excellent attention to detail for accuracy in record keeping and maintaining confidentiality of client records

Exceptional time management, multi-tasking, and organisational skills.

Does this sound like the role for you? Please submit a cover letter and resume through Seek. We look forward to hearing from you!