About the business:

Southland Supply Group is a family owned Safety & Industrial Supply Company, with branches in Sydney, Melbourne, Adelaide, Canberra and Wagga. We have built a reputation as the market leader in the construction and industrial supplies sector, providing complete customer solutions through a unique capability in having the complete one-stop supply package. We work with a variety of construction & civil companies, infrastructure developers, manufacturers, and various government agencies.
The company is founded on a solid base of core values, which include Knowledge, Performance, Honesty and Integrity.

We base our supply package on the following key strengths:
Customer Focused Service
Large Stock Holdings
Express Delivery Systems
Dedicated After Sales Support
Constant Research And Development
A Proven Performance Record
Competitive Pricing
The Perfect Balance; between big company value and small company service.

A fantastic opportunity has become available for an organised and detail-focused person to join our Wagga team as a Customer Service Representative (Full-Time).

About the role:

Reporting to the Branch Manager, you’ll be a key point of contact for customers and the sales team. This role is predominantly computer-based—processing orders, preparing quotes, and assisting reps with pricing, follow-ups, and customer updates. Accuracy and timely communication are critical.

Responsibilities:

Process customer orders and backorders with high accuracy (email/phone/online)

Prepare, price and revise quotes; convert quotes to orders

Assist sales reps with quote requests, product info, ETAs and follow-ups

Provide professional and timely customer service via phone and email

Check stock availability, lead times and alternatives; liaise with suppliers where needed

Maintain clean customer data and notes in our systems (CRM/ERP)

Raise returns/credits paperwork and coordinate resolutions

Support basic invoicing/admin tasks and daily end-of-day checks

Work safely and in accordance with Southland processes and systems

Contribute to a strong safety and continuous-improvement culture

Things we are looking for:

Exceptional attention to detail and accuracy in data entry

Previous experience in customer service, order entry or internal sales (industrial/trade supply advantageous)

Strong written and verbal communication; confident phone manner

Proficient with MS Office and comfortable learning new systems (ERP/CRM)

Organised self-starter who manages time and priorities well in a fast-moving environment

Team player with a practical, “can do” approach to problem solving

A current driver’s license (preferred)

Benefits and perks:

A salary package that is commensurate with your skills and experience

A positive work environment where your contribution is recognized and valued

Potential for advancement within the branch and the company

Ongoing professional development and training

To Apply:

Please submit your CV and a brief cover letter outlining your experience and suitability for the role.