Executive Officer

Clerk Grade: 11/12

Annual Salary Range: $149,739 - $173,174 + superannuation

Employment Type: Ongoing, Full-Time

Location: McKell Building (Haymarket, Sydney) - weekly office attendance is required

About the Brand, Digital and Communications Team

The Brand, Digital and Communications (BDC) team plays a critical role in supporting all NSW Government agencies to deliver cost effective advertising and manages trusted government owned communication channels that regularly outperform paid advertising.

BDC is also responsible for delivering internal and external communication on behalf of organisations within the Department of Customer Service portfolio. Regulatory reform, cyber security, digital and service delivery excellence are key areas of focus.

Our government owned communication channels are designed around customer preference, so people are engaging with relevant information on digital channels they consume the most. This includes an email service to more than five million subscribed customers, 1.4 million business owners and 6,000 stakeholder groups across NSW.

Anyone working in the BDC team will enjoy working in a creative environment surrounded by a large team of communication specialists.

About the role

This role provides a range of high-level support for the Executive Director, including the management of financial, operational and people matters.

The Executive Director leads teams that are responsible for a range of operational communication functions including All of Government Brand, Advertising and Engagement, Brand and Creative Services, Customer Marketing, Media, Internal Communications and Stakeholder Engagement.

This role will work closely with four directors and an executive assistant who report into the Executive Director. They will also be regularly liaising with the office of the Deputy Secretary of Policy, Strategy and Governance, the group in which BDC is part of.

Responsibilities include:

• Prepare, manage and review the provision of high-level communications and correspondence including briefings, reports, submissions and notes to ensure the comprehensiveness, accuracy, and timeliness of written information.
• Act as the Executive point of contact liaise with stakeholders and action requests to coordinate communication and proactively ensure responses meet deadlines.
• Implement, monitor, and report on strategic, operational and project plans to inform decision making and support achievement of organisational objectives.
• Research and prepare strategic advice, information, and reports on diverse and complex policy, planning and operational matters to facilitate informed decision making and planning.
• Provide issues management and support, responding to emerging issues to ensure effective resolution with minimal risk to the organisation.
• Lead and/or contribute to projects to support the achievement of organisation level strategic and operational objectives.
• Develop and oversee the implementation and evaluation of administrative practices, systems and procedures to optimise efficiency and support the achievement of quality outcomes.

To be successful in this role you will have:

• Demonstrated ability to develop, implement, monitor, and report on effective plans and strategies for achieving organisational goals.
• The ability to communicate effectively and diplomatically with staff, clients, and other stakeholders.
• Demonstrated knowledge of financial management principles and the ability to manage budgets and financial resources effectively
• Strong decision-making skills, with the ability to make sound and informed decisions.
• Excellent time management skills, with the ability to prioritise tasks and manage competing demands.
• Experience in leading teams, or in influencing people leadership and change management.
• Experience in leading the delivery of secretariat services.

What we need from you

An up-to-date CV and a brief cover letter (2 page maximum) outlining how your skills and experience are aligned to the role.

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

Salary Grade 11/12, with the base salary for this role starting at $149,739 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 22 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

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Information on adjustments available for the recruitment process