Events and Engagement Officer

Clerk Grade: 7/8

Annual Salary Range: $113,574 - $125,720 + superannuation

Employment Type: Ongoing, Full-time

Location: Haymarket, Sydney / Hybrid

• Manage a diverse range of events, connecting communications professionals across NSW Government to policy and educational information
• Help drive innovation and effectiveness of government communications and engagement activities across the sector
• Build strategic event management skills and make an impact on strengthening public sector capability
• Work in a supportive environment with a focus on employee well-being and career development

The NSW Government Brand, Advertising and Engagement team at the Department of Customer Service leads, delivers and reviews all-of-government brand, engagement and advertising strategies, policies, programs and services to meet government objectives and priorities.

The Communications Policy & Engagement team supports this objective by providing clear All of Government advertising and engagement policy, guidance and training to build capability and best practice. Key focus areas include NSW Government Advertising Act 2011, advertising and engagement with multicultural & Aboriginal communities, digital and social advertising, communications with people with a disability.

As the Events and Engagement Officer, you will be supporting the team to deliver training events and programs, and engaging the community of practitioners to ensure they understand the policy requirements and can access the education program with ease.

This is a 'hands-on' role with autonomy on projects such as content creation, delivering events and training sessions, working with delivery partners, and engaging with our community of communications professionals to ensure they are connected and motivated to continuously improve.

Key Responsibilities:

• Create, modify and distribute e-newsletters (eDMs) to keep members engaged and informed
• Work with Subject Matter Experts (SMEs) to coordinate delivery of educational events to ensure practitioners are aware of the policy requirements and contributing to best practice
• Establish and maintain an annual event calendar, liaising with internal stakeholders
• Promote events on internal and external channels
• Manage incoming enquiries and work management systems
• Monitor, evaluate and report on the outcomes of events and other engagement activity to identify effectiveness and opportunities for improvement.

To be successful in this role, you need to have:

• Marketing or relevant tertiary qualifications and professional experience in a communications, marketing or engagement role
• Comfortable learning new digital platforms for day to day use
• Excellent written and verbal communication skills
• Sound stakeholder engagement and collaborative skills
• High level project management, attention to detail, organisation and prioritisation, while meeting tight deadlines.

What we need from you:

Attach an up-to-date resume and a brief cover letter outlining how your skills and experience align to the role.

Please note that successful candidates will need to complete additional assessments as part of this recruitment process

Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation

Click Here to access the Role Description.

For enquiries relating to recruitment please contact Meg Rapley via [email protected].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Wednesday 17 September 2025 at 9:59am

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process