At HAYLO People, we specialise in recruitment across Personal Injury and General Insurance. We’ve partnered with a leading Underwriting Agency who are currently looking for a Specialist in Property Claims to join their Perth team.

The Role

• Location: Perth CBD | 2 days work from home
• Hours: Monday-Friday 8am - 4:30 pm
• Salary: $100,000 - $120,000 Plus Super
• Contract: Full Time, Permanent (Permanent Residents and Citizens)

As Claims Technical Lead, your duties will include, but are not limited to:

• Coaching and mentoring a team of 14 Claims Consultants.
• Confidentily providing advise on technical claims decisions and reviews.
• Build strong relationships with customers and brokers.
• Deliver exceptional service tailored to diverse needs, making every interaction memorable.
• Actioning claims quickly and effectively, complying with company standards and SLA requirements.
• Guarantee compliance with industry regulations, legal mandates, and company policies.

Benefits

• Work-life balance with flexibility to work from home and flexible start/finish times.
• Opportunities to progress within the organisation and develop your career.
• A supportive and employee-centric work environment, with team outings and social events throughout the year.

To be successful in this role, you will offer:

• A minimum of 3 year in general insurance claims, with strong knowledge of property insurance products. Liability experience is highly desired, but not necessary.
• You genuinely care about creating a great experience for customers and supporting them through challenging times.
• Proven stakeholder management withers customers and brokers
• You’re adaptable, proactive, and perform well when things move quickly.
• You’re curious, eager to learn, and always ready to take on new challenges.

We believe in the freedom to be our authentic selves and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personality, and perspectives to apply for any of our roles.

HAYLO People is a specialist recruitment agency supporting the Personal Injury & Insurance industry. For more information or to discuss this role in further detail, please get in touch with Max Field on [email protected] or 0468 012 530.