About us

At Australian Training Institute we're not just another training provider – we're a team that truly cares! Our mission is to provide outstanding support to students and trainers while keeping our workplace fun, friendly, and full of good vibes. We deliver high quality customer service and training to our clients and students in a variety of industries, specialising in Security, First Aid, Business and Safety. Our trainers and support staff work together to create a welcoming and engaging learning environment, making sure our students feel supported every step of the way. If you're looking for a workplace where you can grow, make a difference, and enjoy your work, we'd love to have you on board!

About the role

We are looking for our next Student & Administrative Support Officer to be the backbone of our operations. If you're organised, love interacting with people, and thrive in a dynamic environment, this could be the perfect role for you!

What you'll be doing

Being the face for our RTO, whilst providing high-quality customer service to students and trainers

Handling student records, course schedules, and administrative tasks

Processing enrolments and AVETMISS reporting

Processing resubmissions, extensions and completions / cancellations

Keeping the office presentable and running smoothly, to ensure the ultimate student satisfaction experience

Why You'll Love It Here

A close-knit, supportive team – We believe work should be enjoyable and rewarding!

RDO system – Enjoy a flexible work-life balance with 1 RDO a month

Super convenient location – Near Albion Train Station, so you can ditch the long drives and save on fuel!

Opportunities to grow – We encourage continuous learning and development

What we're looking for

A people-person with strong communication and customer service skills

Minimum 1-2 years of customer service experience is required

Someone who's great at multitasking and staying organised in a fast-paced environment

Experience with Axcelerate and Microsoft Suite is a plus (or a willingness to learn!)

A keen eye for detail and a continuous improvement mindset

Basic knowledge of RTO standards and compliance is an advantage (but we'll support you in learning)

Australian citizenship is required for this position

Ready to Join our team?

If this sounds like the role for you, we'd love to hear from you! Apply now! and become part of a team that values your skills, supports your growth, and makes every day enjoyable.