Location: Helensvale
Employment Type: Full-Time (33 hours per week)
Reports To: Owner
Hours: Monday 8:30am to 4:00pm, Tuesday to Friday 8:30am to 3:30pm

About Us

RPM Moto is a growing e-commerce business based on the Gold Coast, supplying motorbike parts and accessories to customers across Australia and internationally. We pride ourselves on fast dispatch, excellent customer service and a seamless online shopping experience.

We’re looking for a proactive and reliable Operations Assistant to join our team. This role combines hands-on order fulfilment with customer service, stock management and administration support, ideal for someone who enjoys variety in their day.

Key Responsibilities

Order Fulfilment (Core Duty)

Assist with preparing daily order paperwork and promotional items

Pack and dispatch customer orders accurately and efficiently

Ensure all orders are checked for quality and accuracy before shipping

Dispatch orders in the online ordering system

Manage packaging supplies and maintain a clean, organised workspace

Inventory & Warehouse

Receive and check supplier deliveries

Restock and maintain product shelving

Conduct regular stock counts and report discrepancies

Customer Service & Admin

Respond to customer enquiries via email, webchat and phone (order updates, returns, product questions)

Assist customers instore with enquiries and pickup orders

Process refunds, returns, exchanges and warranty claims

Assist with basic reporting (sales, stock movement)

Marketing & Product Support

Assist with website product updates as needed

Support promotions and sales campaigns with content or admin tasks

General Operations

Assist with ad-hoc administrative and operational tasks as needed

Skills & Experience

Essential:

Previous experience in customer service, retail or e-commerce fulfilment

Strong attention to detail and accuracy

Good computer skills (Microsoft Office, email, basic spreadsheets)

Reliable, organised and able to manage tasks independently

Desirable (but trainable):

Experience with e-commerce platforms

Customer service background

What We Offer

A full-time role with stable hours, 33 hours per week

Variety in daily tasks

Opportunity to grow with a small but ambitious business

Supportive team environment where your contribution makes an impact

How to Apply

Please send your resume and a short cover letter outlining your experience and why this role interests you to [email protected]

Applications without a covering letter will not be considered

No job agencies or phone applications permitted