Trainee Information Technology Officer

Temporary Full-Time (2 Years)

Are you looking to kick start your career? Obtain a Nationally Recognised Qualification and valuable experience in Information Technology with a Traineeship at Lake Mac Council!

Earn while you learn – Get paid while you study a Certificate IV Information Technology

Gain valuable skills while being mentored by highly skilled professionals

Make a difference and positively contribute to our community

Lake Macquarie City Council is one of the largest employers of training positions in the Hunter region. The Trainee Information Technology Officer is part of our Early Careers Program – designed to provide you with on-the-job experience, mentoring and support from highly skilled professionals, all while you complete a formal qualification. Additional benefits include paid course fees and paid study time while gaining valuable skills and experience. Earn while you learn and kick-start your career with Lake Mac Council!

ABOUT THE JOB

In the role of Trainee Information Technology Officer, you will be supported to complete a Certificate IV in Information Technology while developing technical knowledge, practical skills, and real-world experience. Working closely with our IT Support team, you will assist Engineers in responding to requests from internal customers and contribute to the smooth delivery of technology services across Council. Training and mentoring will be provided on the job, as well as through online and campus-based study with a Registered Training Organisation.

In this great opportunity, we will support you to:

Learn how to efficiently support users through service tickets, phone calls, and in-person assistance

Organise onboarding and offboarding IT equipment and training for new and existing employees

Create user accounts and access permissions for internal customers

Consistently maintain up-to-date and accurate records of our IT hardware and software

Contribute meaningfully through the process of creation, review, and maintenance of IT documentations, guides, and procedures

Communicate with the relevant stakeholders and ensure a high level of customer service

Learn how to actively engage in training sessions, team meetings, and knowledge-sharing activities, as well as taking minutes when required

The position is located at Wallsend Administration Building and will work 35 hours per week.

Read the position statement to learn more.

Candidates who have completed a Certificate IV Information Technology qualification or higher may not be eligible to apply.

WHAT WE OFFER

Receive a wage whilst studying towards a qualification starting from $731.78 per week plus 12 per cent superannuation

Payment of all course fees

Paid time to study and attend compulsory classes

Yearly pay reviews and increases based on performance

35-hour working week with nine-day fortnight

Four weeks paid annual leave

Be mentored and work closely with a Team of qualified professionals in the Information Technology Department, a supportive, empowering, innovative and collaborative work environment

Click here to view more benefits on offer.

ABOUT YOU

We are looking for people who:

Have a minimum of Year 12 High School Certificate or equivalent, with satisfactory English and Mathematics results

Have sound communication, interpersonal and computer skills including oral and written communication, problem-solving, and ability to use Microsoft Office software

Are keen to develop and grow in the Information Technology profession

Are committed to completing the training course requirements online over two years

Enjoy working in a dynamic team environment in an efficient and cooperative manner

Have a good attention to detail and ‘can do’ attitude when assigned with a range of duties within your competencies

Hold a minimum of Provisional Class C drivers license or above

HOW TO APPLY

If this job resonates with you, we would love to hear from you! Apply now by midnight, Sunday 21 September 2025.

Check out the FAQs and Guide to Applying before starting your application.

Click the ‘Apply Now’ button below to start your application. You will need to upload a resume and provide responses to application questions based on the position statement.

For enquiries about the role, contact Ashely Davidge, 02 4921 0079 or via email [email protected]

To view the Capability Framework – Role Profile relevant to this role, please click here

If you need assistance with your application, any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact Georgina Green, Talent Attraction Advisor for a confidential discussion on 02 4921 0022 or via email [email protected].

Our people shape the future of our city. We’re proud of our city and the work we do to make our city even better for the community, and we know you will be too. We celebrate diversity and are committed to creating a safe and inclusive workforce that empowers our staff to be creative, innovative, bold and most importantly – to be yourself! We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees, and people with disability. We understand the skills and attributes veterans can bring to our Council.

As part of the recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.