Lived Experience Practice Lead
For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

POSITION DETAILS

• Part-Time 0.8FTE, Permanent
  
• Classification: SCHADS Level 7 with a salary range of $119,212 - $124,192; per annum pro rata + Superannuation
  
• Salary packaging arrangements providing tax benefits available for living and entertainment expenses increasing your take home income where part of your wage is paid tax free each pay, savings thousands in tax each year
  
• Location: Any State or Territory where Neami currently delivers services in, however remote or hybrid working arrangements will be considered
  
  ABOUT YOUR NEW ROLE
  
  Reporting to the National Lived Experience Practice Lead, the Lived Experience Practice Lead (LEPL) leads, embeds, and elevates the Lived Experience perspective in operational practice, strategy, governance, and organisational culture in their delegated stream and cross-stream through collaboration within the Service Excellence Hub.
  The LEPL plays an important role within the Service Excellence Hub in elevating and driving national collaboration, learning, and innovation in LE practice, supporting stream-based and national practice and governance systems.
  The Integrated Support stream LE Practice Leads work alongside other LEPL's to develop, establish and promote high-quality Lived Experience practice, support, and ways of working within their stream and across the organisation. Stream LE Practice Leads also work closely with the Practice and Quality & Consumer Experience teams as core functions of the Service Excellence Hub, ensuring the Lived Experience perspective is integrated across key organisational projects and initiatives.
  The Integrated Support stream compromises our sub-acute community based Step-Up / Step-Down residential services, Primary Mental Health stepped care and integrated MH/AOD supports and our Intake, Assessment and Referral phone services. Our teams provide one-on-one, therapeutic support services to individuals experiencing mental health challenges (including psychosocial recovery, lived experience, and clinical). We help people by connecting them with the right support, tailored to their situation. This targeted help supports people living a life that is meaningful to them, knowing that that will be different for everyone.
  
  
  Sitting within the Integrated Support stream Senior Leadership Team, the Lived Experience Practice Lead supports the Stream Director in leading and supporting LE practice initiatives and continuous improvement activities that are aligned to stream and service needs. The LE Practice Lead is a key member in Stream Leadership and Quality and Safety Committees and is responsible for collaborating with other stream Lived Experience and Practice Leads, Senior Managers of Operations, and operational leadership across the Integrated Support stream.
  
  ABOUT NEAMI NATIONAL
  
  We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness, and suicide prevention.
  For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.
  We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.
  
  
  Values
  Together with our vision and purpose, our values define who we are and guide the way we operate. They are fundamental to our identity, and we align all our actions with them.
• Connecting
• Collaborating
• Learning
• Belonging
  
  WHAT WILL NEAMI OFFER
  - Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata)
  - 17.5% Annual Leave Loading
  - Flexible work arrangements are available for maintaining your work-life balance
  - Professional development through regular practice development sessions and coaching with your supervisor
  - Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
  - Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family
  
  WHAT YOU WILL BRING TO THE ROLE
  - As a designated Lived Experience leadership position, you embody and apply a Lived Experience perspective in all aspects of your role and within the Integrated Support stream.
  - You understand and adhere to the principles of Intentional Peer Support (IPS), can work collaboratively with others to elevate the practice of Lived Experience and can nurture and develop allies in partnership with other evidence-based practice disciplines.
  - Personal lived/living experience of recovery, Your recovery experience may be related to mental health, suicidal crisis, drugs and alcohol use or trauma. You have a willingness to identify or be identified by others as a professional with lived experience of recovery
  - Willingness to share and draw on lived experience purposefully in the role to instil confidence and hope in others about the journey of recovery
  
  WHAT THE ROLE REQUIRES
  - National Criminal History Check (police check) - disclosable outcomes considered
  - Current Working with Children Check - required before commencement of work
  - Australian working rights
  - Valid Australian Driver's License
  
  HOW TO APPLY
  
  The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).
  
  To apply for this position, please:
  - Click the 'Apply' button where you will need to create a username and password
  - Upload your resume and cover letter.
  When applying for this position, you are asked to tell us about your previous work experience, your suitability for this role and your answers to any target questions (where asked). Please include in your application how you would prefer to be contacted (whether via email, text or phone call).
  
  If you have any further questions not addressed in the job advertisement or position description, or if you require any adjustments to participate in the recruitment process, please contact:
  
  Jemima Isbester, National Lived Experience Practice Lead-
  
  [email protected]
  
  If you are excited about this role, but only meet some of the requirements, we encourage you to call or email us to talk about this opportunity. We're passionate about creating opportunities and supporting professional development.
  
  If your application is shortlisted:
  - We may invite you to have an informal phone conversation to discuss the role and get to know more about your experience and interest and answer your questions.
  - We may invite you to an interview (which may be in person or conducted online via Microsoft Teams) with up to three panel members from Neami.
  
  Applications Close: 21st September 2025
  
  Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.
  Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.