Our client, a vocational education leader is seeking customer service professionals to work in their Trade Specialist sector. These roles are based in the contact centre for the blue-collar courses team. Taking Inbound calls and emails from potential or current students around course information and helping them to enrol into courses using the complex enrolment system.

While it is predominantly a contact centre environment, this position may see you also doing face to face student contact as well as general admin duties as required. The positions are based at Acacia Ridge, but you may be required to travel between other Southside locations pending business needs.

Responsibilities Include:

• Providing high level customer service via phone, live chat and face to face
• Handle complex customer enquiries and conflict resolution
• Assisting over a range communication channels - predominantly call centre but also email and web chat?
• Assist in processing enrolments
• Ad hoc administration duties

Successful Candidates will have:

• Previous contact centre experience (min 12 months)
• Administration experience
• High Level communication skills
• Ability to navigate multiple systems
• Ability to learn large amounts of information quickly
• Access to own vehicle to travel between locations

These positions are temporary casual opportunities available to commence as soon as possible for a 3-month duration (with potential to extend pending business needs).

This position is remunerated at $44.44/hr + super working approximately 36.25 - 38hrs per week.

Please be aware that a pre-employment criminal history check may be undertaken.

To apply click the link and attach an up to date resume. Applications will only be accepted via this channel and not via email at this time.

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