Why choose us?

Great organisational culture and supportive team environment

Salary packaging opportunities

Paid Parental Leave for eligible employees

Paid Birthday Leave - enjoy a paid day off on your birthday

Comlink Australia recognises, values and invests in you

Work flexibly (we do our best to accommodate your individual needs and recognise that good work can be done in many ways)

Superannuation Match benefit

Employee Assistance Program to help support you through life’s challenges

Paid training and continuous learning and development opportunities

We have created a culture of collaboration, where our table is round

About the role

In this dynamic role, you’ll be a behind-the-scenes superhero supporting our IT services, systems, assets, and projects—ensuring our digital environment is efficient, secure, and future-ready.

If you are you a tech-savvy problem solver with a passion for keeping systems running smoothly and securely and you thrive on making a real impact across an organisation, then we'd love to hear from you!

What will this look like on a day-to day-basis?

You will be:

Providing responsive and friendly IT support (both in-person and remote) across the organisation

Troubleshooting for Windows, MacOS, Android and iOS devices, Microsoft 365 apps, telecommunications and network connectivity issues

Delivering training in-person and online and creating helpful resources to streamline incident resolution and share knowledge

Administering and maintaining systems, identifying required updates or system changes

Managing software licencing compliance, implementing disaster recovery procedures and configuring new software applications

Building and maintaining integrations between business systems

Managing IT assets including procurement, maintenance, de-commissioning and secure disposal

Supporting and leading technology projects and system upgrades

Ensuring cybersecurity, compliance, and operational excellence

What skills and experience do you need to be an ICT Officer?

This position is best suited to someone who:

A minimum of 3 years of experience in similar IT role including service desk and technical support

Experience or qualifications in Microsoft Azure ecosystem (i.e., Azure, Azure Active Directory, Intune & Defender), Server infrastructure and Office Microsoft 365 administration

Experience or qualification in ITIL Service Management Framework V4

Excellent communication skills with an ability to translate highly technical language, building rapport quickly and proactively problem-solve with a variety of stakeholders

Demonstrated ability self-manage with excellent time and prioritization skills

Demonstrated emotional intelligence, specifically resilience, empathy and calm under pressure

Desirable:

Experience in the Aged Care Sector or NDIS sectors with experience in administering software systems used by those industries

Certifications in Microsoft technology stack and network infrastructure (CompTIA Network+, Cisco CCNA, or similar)

Experience with virtualization technology such as VMware or Hyper-V

Cybersecurity awareness or certification

How to apply

Be creative! Be fun! Be real! This is what your cover letter is for… to share with us who you REALLY are! We care more about who you are as opposed to what you are on paper.

What’s your superpower and what value will you bring to our team? You already know the answer, so tell us.

Applications close Monday 22nd September 2025

Who we are

Comlink Australia has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.

We are on a mission to become Australia’s most trusted home and community care provider. We empower our people to enrich the lives of our clients every day and support them to age well and live independently at home longer... and that’s a great place to be.

We choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

We would love to introduce you to our values…

Our values are unique, like us. They were developed by our people and speak to who we are as an organisation. They help to define our culture and are the guardrails by which we think, act and make decisions. These are our values:

Our table is round - we are one team, where every voice matters

See the human - we leave our egos at the door and see people as people first

The right way, and again – we are committed to continuously improving to achieve the best possible outcome

Brilliantly bold – we own our decisions and learn from our mistakes

Make a little magic – our clients are at the heart of all that we do!

Do you want to work for a company that lives and breathes these values?

Celebrating diversity

We foster an inclusive equal employment opportunity culture, celebrating diversity in all its hues. We invite individuals from diverse backgrounds, the LGBTI community, those with disabilities, and all walks of life to apply. We believe in a tapestry of ethnicities, nurturing mutual respect and understanding.