About the role:

Loddon Shire Council is seeking a motivated and customer-focused Technical Analyst to provide day-to-day level 1-2 IT support to staff across the organisation during a maternity leave period.

This is a full-time maximum term role to 30 June 2026. The role is based at the Wedderburn Council office and will be responsible for delivering frontline service in the first stage of the new multi-year IT strategy.

You will work directly with Council staff, providing responsive Level 1–2 support, troubleshooting issues across hardware, software, user access, and devices. You will also assist with onboarding/offboarding, workstation deployment, Microsoft 365 support, and general operational improvements - as a valued member of the broader IT team.

In this role, you will:

respond to IT service requests, triage and troubleshoot technical issues, and provide general Level 1–2 support to staff

assist with account setup, device rollouts, and end-user education

support Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) and other IT systems

assist with minor on-premise infrastructure tasks, such as restarting servers, verifying backups

log and track issues, maintain documentation, and escalate to the Systems Administrator, vendors or other stakeholders as required

contribute to a team culture that prioritises helpfulness, communication, and continuous service improvement

About you:

You enjoy helping people, solving problems, and making things work - and you take pride in providing support that’s clear, reliable, and friendly.

You might be early in your IT career or already experienced in Level 1–2 support and looking for a role where you can be hands-on, trusted, and part of a small, supportive team. You’re comfortable working with Microsoft 365 and Windows environments, and you’re the kind of person who brings patience, clarity, and a steady approach to each interaction.

You’re someone who:

Has experience in an IT service desk or end-user support environment

Communicates clearly and professionally with people of all technical backgrounds

Understands how to troubleshoot desktop, access, and application issues methodically

Can manage your time, follow technical processes, and know when to ask for help

Enjoys being part of a team that values honesty, mutual support, and taking pride in providing high quality service

If you’re looking for a well-rounded support role where you can make a real contribution every day - and build experience in a modernising IT environment - we’d love to hear from you.

For further information regarding this position, please contact Eric Walkden, 0499 800 141

About us:

Be part of an organisation that understands the importance of work life balance and offers a variety of policies and practices to support you with this. At Loddon, we firmly believe in the importance of investing in our staff.

Located in a unique and wonderful part of Central Victoria, about 175 kilometres north-west of Melbourne, Loddon Shire is home to over 7500 residents, and supports a vibrant and growing agribusiness and horticulture sector. We deliver a broad range of programs and services to enhance the sustainability and liveability for the community.

Carpool services are on offer for travel between Marong and Wedderburn.

To apply:

To apply for this position, please click on the “apply now” button and follow the prompts.

Applicants must address the key selection criteria in the position description to be considered for an interview.

Applications for this position will close on Monday 22 September 2025 at 5pm.