Emergency Communication Supervisor

We are looking for a strong leader to join our Emergency Communications Centre (ECC) in Darwin, as an ECC Supervisor.

About the role

An ECC Supervisor is responsible for the provision of operational leadership and supervision to Emergency Medical Dispatchers (EMDs) and has ‘on shift’ responsibility for operations of the ECC. The ECC Supervisor ensures the ECC is adequately resourced and equipped to meet service needs and oversees the effective and efficient receipt and management of requests for service.

This position works collaboratively with the Territory Deployment Manager (TDM) and the Duty Manager Operations (DM) to ensure coordination of ambulance resources is in accordance with operational goals and objectives.

Why Join St John NT?

St John NT is the Northern Territory’s leading provider of emergency medical response and preparedness. Our mission is to save lives and build community resilience—improving safety and healthcare outcomes for all Territorians. We do this through a wide range of services, including ambulance operations under contract to the NT Government, emergency medical coordination, major event health coverage, nationally accredited first aid training, and community education.

What we’re looking for

• Exceptional communication, interpersonal and organisational skills.
• Proven experience in leading teams and managing staff in a high-pressure environment.
• Experience in the coordination of ambulance or emergency resources.
• Ability to provide clear, sound advice to EMDs in complex or challenging situations.
• Strong analytical skills, with the ability to collate and interpret reports and statistical data, and contribute to policy and procedure development.
• Confidence in multi-tasking across multiple systems.
• Flexibility to work a rotating 24/7 roster, including weekends and public holidays.

What we offer

• Competitive salary and generous salary packaging options (Salary packaging of $15,899 plus entertainment benefits of $2650 available).
• 10 weeks of annual leave per annum.
• A range of wellness initiatives such as flu vaccination, discounted health insurance, physical fitness reimbursement, mental and general well-being dedicated employee assistance program for employees of St John NT and their immediate family members.

If you’re ready to step into a fast-paced, purpose-driven leadership role, we want to hear from you.

Click APPLY today, follow the link and create an account.

Applications Close 15th September 2025