Front Office Attendant/Night Auditor
Best Western
Posted 3 days ago
**We need someone who is flexible, and available 24/7 for a rotating roster, especially overnight shifts.**
We are looking for a dynamic, friendly, and well-presented team members who will fit into our culture of delivering outstanding customer service.
The position is a casual position of 15-20 hours with an opening to do more hours if required/available, especially over any holiday periods.
The duties and responsibilities include:
Checks guests in and out of the property accurately and in a timely manner.
Greets all guests that come into contact with guest relations ensuring that the guest name is used at all times.
Communicates with team members on the following shift in order to ensure continuity of service.
Sets up guest accounts accurately.
Ensures special requests are actioned appropriately and timely.
Collects payment of accounts and issues receipts accordingly.
Informs guests of all facilities and services available in the property.
Handles guest inquiries and provides information on local attractions and gives directions as required.
Carries out any additional duties assigned by the Front Office Manager or management team.
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Ensures that all information is kept confidential unless otherwise advised.
Ensures that all Occupational Health and Safety requirements for the company are met within your department. Report any workplace hazards as you see them and support the company in its endeavour to provide a safe workplace.
Represents the company in a positive manner expounding the values, ethics, and pride at all times.
Completes to the best of your ability any additional tasks within reason as provided by your immediate manager or their delegate.
The applicants we are seeking will have:
Hotel front desk experience is essential
Must be completely computer literate
Excellent interpersonal and communication skills
Strong attention to detail
Display immaculate grooming and presentation
Show initiative and willingness to learn
Be reliable with a friendly and outgoing personality
Be team focused
English language is a must
If this sounds like you apply online today!
About Best Western
Welcome to Best Western – a promise of warm and friendly service, combined with international quality standards at an affordable price.
Best Western Australasia is part of Best Western International, the World’s Biggest Hotel Family, with over 4,000 hotels in 100 countries worldwide. Every night approximately 400,000 guests sleep in a Best Western hotel, equating to over 145 million guests annually.
Today, there are 160 hotels, apartments and resorts across Australia, New Zealand and the South Pacific. Ranging from three to five star, each hotel, motel, apartment and resort is independently owned and managed, while being committed to the common worldwide standards of quality, service and value.
Source: This is an extract from the company's own website.
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