Case Manager | Community Recovery | Redland Bay

Employment Term: Full-time, maximum term to February 2026

Location: Redland Bay

Remuneration: $100k + Super + NFP salary packaging of up to $15,900 and $2,650 for meals & entertainment

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

As a Case Manager, you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about. Let’s make a meaningful difference, together!

Your part in our UnitingCare team

The primary focus of the Case Manager is to deliver comprehensive case management to individuals and families referred from the Community Recovery Program for ongoing support.

The role is grounded in a trauma-informed, client-centred approach, empowering clients to strengthen their capacity to manage life’s challenges.

You will work collaboratively with clients and community stakeholders to foster inclusive, resilient community connections and support sustainable
outcomes

This position will:

Provide person centred support through a trauma informed lens to clients that have been referred through the Community Recovery program for case management.

Conduct outreach visits to see clients in the community, homes or other appropriate settings to assess needs and provide support.

Collaborate with community partners (e.g., Neighbourhood Centres) to enhance client engagement and access to services, ensuring all interactions and referrals
are accurately recorded to monitor outcomes and inform continuous improvement.

Refer clients to appropriate external supports based on assessed needs, including but not limited to mental health services, housing support, financial assistance, and specialist care.

Undertake screening, triage and risk assessment process to all email, phone and face to face referrals, with Service Leader oversight as required

What makes a difference for us?

Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science) as required by relevant service contract/s.

Lesser formal qualifications with acquisition of considerable skills and extensive and diverse relevant experience to an equivalent standard.

Current drivers licence.

Positive Blue Card.

Police History Check.

What makes a difference for you?

Flexible work arrangements to support work-life balance

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events

Career development opportunities to challenge yourself, grow and make a meaningful difference

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

Provide welcoming, safe and nurturing services for children

Implement measures to prevent child abuse and neglect within our services

Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.