About the role

The Duty Manager is a pivotal role at The Colley Hotel, a dynamic multi-faceted hospitality venue located in the heart of Glenelg, SA. The Duty Manager is responsible for ensuring the smooth daily operations of the hotel, with a focus on exceptional customer service and efficient management of the team.

What you'll be doing

Overseeing the daily operations of the hotel, including food and beverage services

Managing and motivating a team of front-line hospitality staff to deliver outstanding guest experiences

Handling guest inquiries and resolving any issues in a timely and professional manner

Monitoring inventory and making necessary orders to ensure adequate supplies

Liaising with other department heads to coordinate hotel activities and events

Assisting with the implementation of new policies and procedures to improve efficiency and guest satisfaction

Representing the hotel at industry events and networking opportunities

What we're looking for

Minimum 2 years of experience in a similar Duty Manager or Assistant Manager role within the hospitality industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent communication and interpersonal skills, with the ability to interact with guests and staff at all levels

Proficient in using hotel management software and point-of-sale systems

Thorough understanding of hotel operations, including high quality customer service, food and beverage

Demonstrated ability to work under pressure and make quick decisions to resolve issues

A passion for the hospitality industry and a commitment to delivering exceptional customer service

What we offer

The Colley Hotel is committed to providing a positive and rewarding work environment for our employees. We offer a competitive salary, opportunities for career advancement, and a range of benefits, including:
Comprehensive training and development programs

Discounted hotel dining options

Flexible work arrangements

A vibrant, collaborative, and supportive team culture

About us

The Colley Hotel is a leading hospitality destination in Glenelg, South Australia, offering a range of accommodation, dining, and event facilities. With a strong focus on exceptional customer service and a commitment to sustainable practices, we pride ourselves on creating memorable experiences for our guests. As a growing business, we are always seeking talented and passionate individuals to join our team and contribute to our continued success.

Apply now