THE BRIT AKA THE BRITISH WORKING MEN'S CLUB

Position: CLUB MANAGER

Purpose: To manage the efficient operation of all the Club’s activities in the delivery of a high standard of customer service to members, guests and visitors.

Reports To: Committee of Management

Primary Role:

• To provide a high level of service as required by management to the benefit and enjoyment of the patrons.

• Establish and implement procedures and policies guided by the Committee of Management that will ensure the satisfaction of patrons, whilst delivering the required level of profit to the Club.

Knowledge/Skills & Experience Required:

• Ability to manage a broad range of operations and staff and maintain a high level of service, efficiency and professionalism; by analysing situations and making decisions.

• Ability to recruit select and induct new staff members into the Club.

• Ability to instruct, train, motivate, appraise and counsel staff.

• Ability to effectively delegate duties and responsibilities to staff.

• Ability to monitor the needs of members and visitors and introduce or recommend changes.

• Ability to monitor, purchase and control stock.

• Ability to set competitive pricing whilst achieving a satisfactory profit margin.

• Ability to communicate effectively and establish rapport with members, visitors and staff.

• Ability to deal with questions and complaints effectively and efficiently whilst maintaining good customer relations.

Key Performance Areas:

This position is responsible for the profitable and efficient operation of the Club. Specifically, the Club Manager is responsible for the following:

1. Manage the Club to the guidelines provided by the Committee of Management.

2. Be responsible for always ensuring sufficient stocks and for overseeing ordering, recording and adequate control of such stock.

3. To ensure all functions held at the Club are conducted efficiently and that a high level of service and professionalism is always maintained.

4. The Club Manager is required to provide “hands on” support in all areas of the Club as is necessary by the operational requirements of the Club.

5. Shall be always responsible for the security of the Club premises and monies.

6. Shall be responsible for ensuring the Club meets all Health and Safety Regulations.

7. Shall be responsible for overseeing the catering activities.

8. Shall uphold and administer the By-Laws of the Club and ensure the Club’s elected officers and members act in accordance with the Club’s Constitution and Incorporation’s Act.

9. Shall participate in various management sub-committees as directed by the Executive Committee and then carry out those duties and actions as directed by those sub-committees.

10. Shall attend all Management Committee meetings and General meetings held for members.

11. Oversee the administration and accounting functions ensuring the Club’s financial and administrative records are accurate and are in good order. Furthermore, the Club Manager must review all accounts for payment, payroll, petty cash payments and ensure adequate control and security of records on money is always maintained.

12. Initiate and/or organise all promotions for the Club, advertising and publications, such as Club flyers, newsletters, reports, etc.

13. Oversee the organising and running of all functions (Club and private) ensuring that a high level of professionalism and efficient service is always provided. Furthermore, the Club Manager must promote the function facilities for private use and when Club functions are to be held to organise appropriate advertising and promotion thereof.

14. Must be appropriately approved under the Liquor Licensing Act by the Office of & Consumer & Business Services.