About the role

Seeking an experienced Duty Manager willing to work 25 hours to join the dynamic team at The Nor East (Redleg's Club) in Gilles Plains, SA. In this casual position, you will play a vital role in ensuring the smooth and efficient operation of this vibrant hospitality venue. With a focus on exceptional customer service, you will oversee daily operations, manage staff, and contribute to the overall success of the club.

What you'll be doing

Manage and coordinate the day-to-day operations of the venue, including opening and closing procedures and financial reconciliations

Must be willing to work weekends, particularly opening on Saturdays and Sunday's or closing on Friday's, Saturday's and Sunday's and during the week

Must have strong understanding of gaming room processes, CRT, gaming machines, site controller and cashier

Must have a strong understanding of bistro and till systems.

Must have all current gaming certificates, First Aid and RSA

Provide exceptional customer service and handle any customer inquiries or complaints in a professional and timely manner

Supervise and support the front-of-house team, ensuring high standards of service and presentation are maintained

Oversee the implementation of policies, procedures, and safety protocols to comply with relevant regulations and licensing requirements

Assist with inventory management and stock control to ensure optimal product availability

Contribute to the development and implementation of strategies to enhance the overall customer experience

What we're looking for

Proven experience in a similar duty manager or supervisory role within the hospitality industry

Strong leadership and people management skills, with the ability to motivate and develop a team

Excellent customer service orientation and the ability to handle challenging situations with tact and diplomacy

Thorough understanding of liquor licensing, food safety, and other relevant regulations

Proficient in using hospitality management systems and point-of-sale software

Strong communication and problem-solving skills

Flexible and adaptable to work in a fast-paced, dynamic environment

What we offer

At The Nor East (Redleg's Club), we are committed to providing a supportive and rewarding work environment. In addition to a competitive salary, we offer opportunities for professional development, discounted meals, and a vibrant social community. Our priority is the wellbeing of our employees, and we welcome discussions about any adjustments or additional support you may require.

About us

The Nor East (Redleg's Club) is a thriving hospitality venue located in the heart of Gilles Plains, SA. We pride ourselves on creating a welcoming and inclusive atmosphere for our patrons, offering a diverse range of food, beverages, and entertainment. As a key member of our team, you will play a vital role in delivering an exceptional customer experience and contributing to the ongoing success of our establishment.

Apply now to join our team as the Duty Manager at The Nor East (Redleg's Club).