Service Desk Team Lead
* Up to $100-110k plus super (based on experience)
* Parramatta
* 5 days in the office

We’re partnering with a growing managed service provider that’s on the hunt for a hands-on service desk team lead to guide and support a close-knit team of four service desk analysts.

You’ll lead from the front, managing ticket flow, acting as the point of escalation, and ensuring high-quality support across a diverse client base. It’s a great opportunity to step into a leadership role while still keeping sharp technically.

What you'll be doing:

• Leading and mentoring a team of 4 service desk analysts
• Managing daily ticket flow and escalations
• Ensuring SLA adherence and client satisfaction
• Driving service improvement and team development

What we’re looking for:

• Experience in a Level 2/3 service desk or IT team lead role
• Team lead and/or mentoring exposure
• Strong Microsoft/Office 365/Active Directory skills
• Previous MSP experience

Unfortunately this role doesn't sponsor, so you must have PR or Citizenship to be considered.