Role Overview

As Tourism Concierge, you'll be the welcoming face at reception for both residents and guests—balancing hospitality services for tourism with essential support for long-stay residents. This job-share position (0.7 FTE) offers a staggered fortnightly roster—each concierge works 7 days per fortnight, ensuring reception remains staffed every day, with employees alternating weekends.

You'll collaborate closely with the Community Manager to deliver on-site excellence, uphold brand standards, and ensure operational smoothness.

Key Responsibilities

Front-of-House & Guest Services

Greet residents and short-stay guests warmly; manage arrivals, check-outs, and tourism reservations.

Offer local insights, directions, and tailored recommendations to elevate the guest experience.

Administration & Systems

Handle bookings, payments, and site allocations in Newbook (training provided as needed).

Maintain accurate guest/resident records and assist with correspondence and reporting.

Resident Services & Community Engagement

Attend to resident enquiries with professionalism and support community communications.

Assist with newsletters, noticeboards, and coordination of community/tourism events.

Facility Liaison & Maintenance Coordination

Log, track, and follow up maintenance issues raised by residents or guests.

Collaborate with contractors to preserve facility standards and timely resolutions.

Events & Marketing Support

Help deliver both resident-focused and tourism events.

Contribute to marketing efforts including social media updates or local business partnerships (a plus).

About You

A genuine hospitality and community service mindset—with a welcoming, approachable personality.

Experience in tourism, hospitality, reception, or customer-facing roles.

Strong communication skills and attention to detail in managing bookings and admin tasks.

Comfortable with basic computer systems—experience in Newbook or similar tools is advantageous.

Flexible and reliable, able to work independently and as part of a team across rotating weekends.

Albury Gardens Lifestyle Estate is a unique lifestyle community in Albury NSW featuring both a permanent Lifestyle Community for over-50s homeowners and a vibrant tourism caravan park for short-stay guests. Operated by Lincoln Place, we aim to deliver seamless hospitality and community living underpinned by quality and care.