What you will be doing:

• Manage a professional team to deliver regulatory services and exercise delegated powers under the legislation that regulates providers of community housing, residential services, manufactured homes and retirement villages.
• Manage and have input into the implementation of operational processes that maintain and support a culture that aligns with the department's strategic objectives.
• Manage complex, sensitive and/or contentious appeals, complaints, investigations and reviews, including where appropriate, exercising the powers of an authorised officer and prepare. comprehensive reports to provide strategic and high- level advice and support to senior management
• Provide strategic and high-level advice to senior management on policy and operational issues and develop appropriate solutions to lead good regulatory practice in the relevant industries we regulate.
• Provide leadership, mentor staff and provide strategic and high-level advice and support to senior management on complaints management policy, procedure and practice, upholding the principles of the department and natural justice.
• Build organisational capability and responsiveness by reviewing data with a view to identifying opportunities for continuous improvement and quality individual and systemic outcomes for the department and its clients.
• Cultivate and sustain positive working relationships through effective communication with senior management, team members, and our customers and being responsive to their needs and expectations.
• Lead the implementation of the initiatives in work plans and operational plans to achieve quality departmental outcomes for industry, consumers and staff.
• Work closely with the relevant policy unit and lead legislative reform across the industry and for consumers impacted by legislation change.
• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.

Applications to remain current for 12 months

Job Ad Reference: QLD/658793/25

Closing Date: Thursday, 18 September 2025