Senior Support Coordinator/Operations Manager | Hybrid | Sydney Locations | MyCare Talent

Are you an experienced and compassionate Senior Support Coordinator and/or Operations Manager looking for flexibility, competitive pay, and a supportive team?

Join MyCare Talent, one of Sydney’s most trusted healthcare staffing agencies, and enjoy rewarding casual work across a range of reputable aged care and healthcare facilities.

Senior Support Coordinator & Operations Manager

📍 Sydney | 💼 Full-Time | 🧠 NDIS Sector | 💰 Competitive Salary + Super + Bonuses

Are you a natural leader in the NDIS space who thrives in both participant care and operational leadership? This is your chance to take on a career-defining dual role with a rapidly growing, ASX-listed NDIS service provider.

As our organisation continues to expand across Sydney, we're on the lookout for a seasoned professional to step into the role of Senior Support Coordinator & Operations Manager. This is a rare opportunity to combine your deep expertise in NDIS support coordination with your strengths in team leadership and operational excellence.

About the Role

This dynamic position is ideal for someone with proven experience working with participants with high and complex needs, who also understands what it takes to lead support teams and streamline service delivery.

You'll play a key part in ensuring participants not only receive high-quality, person-centred care, but also in helping our organisation continue its sustainable growth.

Key Responsibilities

Support Coordination

Build trusted relationships with participants and their families.

Coordinate services aligned with participant goals and NDIS plans.

Support participants with high and complex needs.

Monitor outcomes and funding utilisation to ensure maximum value.

Operational Leadership

Manage a team of support workers, including scheduling and performance oversight.

Ensure consistent service delivery across all participants.

Improve internal systems and processes to boost efficiency.

Collaborate with leadership on business growth initiatives.

What You Bring

✔️ Extensive NDIS experience in support coordination or participant-facing roles
✔️ Proven ability to manage participant care, compliance and service delivery
✔️ Experience leading or supervising support worker teams
✔️ Excellent communication and stakeholder management skills
✔️ A proactive, solution-oriented mindset with leadership instincts
✔️ A genuine passion for improving outcomes for participants and families

What’s In It for You?

Competitive above-market salary, with superannuation + bonus structure

A central role in shaping the direction of a growing, reputable NDIS provider

The opportunity to make a lasting impact on people’s lives

Ready to Make a Difference?

Apply now with your CV and a brief cover letter outlining your suitability for this role.

Confidential discussions are welcome, this is more than a job; it's a chance to lead with purpose.