Duty Manager
Element Melbourne Richmond
Posted 2 days ago
About Element Hotel
At Element, we believe work should complement life—not compete with it. With an eco-conscious philosophy and a passion for wellbeing, we create a space where associates thrive. Energized by a shared commitment to living fully, both at work and at home, we invite you to join our multidimensional team and connect with like-minded guests.
Position Summary
As a Duty Manager, you will support the Front Office Manager in overseeing all aspects of departmental operations. You’ll make impactful business decisions, create memorable guest experiences, and embody our values of curiosity, balance, and eco-minded living.
Key Responsibilities:
Assist in managing daily front office operations to uphold hotel standards.
Resolve guest complaints and disputes with professionalism and empathy.
Serve as the welcoming face of the hotel, ensuring a seamless guest journey from arrival to departure.
Supervise staffing levels to meet service
Master the hotel’s operating system (OPERA or similar) to exceed guest expectations
Foster strong relationships with guests to encourage repeat bookings.
About You
Previous experience in a similar managerial role.
Proficiency with OPERA or similar property management systems.
Full working rights in Australia.
Enthusiastic about career growth and development.
Self-motivated, solution-oriented, and adaptable in a fast-paced environment.
Our Benefits
Exclusive staff discounts on food, beverages, and hotel stays (including Marriott International properties).
Access to the Life Works Program: flexible hours, sabbatical leave, and birthday month paid leave.
Internationally recognized training and development programs.
Employee Assistance Program supporting physical, mental, and financial wellbeing.
Attractive employee referral incentives.
Be part of the world’s largest hotel network that values diversity, equality, and inclusion.
Element Hotel is part of Marriott International’s Longer Stays portfolio, committed to putting people first for over 90 years.
Apply now and become part of something bigger.
About Element Melbourne Richmond
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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