Provide front-line support and guidance to international students

Coordinate student orientation, academic progress reporting, and attendance monitoring

Maintain and update student records accurately in RTOManager

Respond to enquiries related to enrolment, COEs, visa compliance, and general student support

Liaise with trainers, academic team, and compliance officers to ensure seamless student experience

Assist in preparing documents for audits and internal reviews

Ensure compliance with the National Code 2018 and Standards for RTOs 2015

Previous experience in a CRICOS RTO student services or admin role (essential) Working knowledge of RTOManager SMS or other student management systems (preferred)

Strong understanding of CRICOS and ESOS Act compliance

Excellent communication, interpersonal, and administrative skills

Attention to detail and ability to handle confidential information professionally

Proficient with Microsoft Office Suite and digital tools

Ability to work independently and collaboratively within a multicultural team