Key Responsibilities(but not limited to) as a GSA:

Meet and greet all guests at the front desk.

Process check-ins and check-outs, assign rooms, and handle payments.

Manage hotel reservations via phone and email.

Maintain the lobby area at all times.

Attend to all guest requests while on duty.

Assist the duty manager with guest services during your shift.

Learn essential brand information and present it to guests when needed.

Answer guest queries and provide suggestions for the local area.

Handle guest complaints promptly and efficiently, ensuring guest satisfaction.

Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.

Monitor room availability and manage overbooking situations.

Maintain accurate guest records and update information in the system as needed.

Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.

Ensure compliance with all health and safety regulations.

Conduct end-of-shift reports and balance the cash drawer.

Train and assist new front desk staff as needed.

Availability:

3-4 shifts per week including weekends.

Reception operating hours: 07:00am to 11:00pm.

Must be available to work any required shifts (morning or evening).

Essential Skills and Experience:

Minimum 1 year of experience in front desk services in a similar type of hotel or industry.

Excellent customer service skills with a 5-star service attitude.

Strong problem-solving skills.

Proactive and initiative-taking.

Exceptional interpersonal skills with the ability to deliver a memorable guest experience.

Professional telephone mannerisms and a friendly, welcoming attitude.

Basic proficiency in computer systems, Microsoft Office, databases, and the ability to quickly learn and use relevant business systems.

RMS preferred but not essential.