We are seeking a proactive, compassionate, and forward-thinking Care Coordinator (HCP) to join our team and play a vital role in delivering high-quality, person-centred care across the Gold Coast and Northern Rivers region. With the rollout of reforms under the Support at Home Program, this role offers the opportunity to step beyond traditional case management and into leadership in action.

A company vehicle is provided for business travel between Bundall, Ballina, Tweed Heads, and surrounding suburbs.

About the Role

As a Care Coordinator, you will be responsible for coordinating care services under the Support at Home framework, ensuring clients are empowered to make informed choices and maintain independence. This includes overseeing services such as allied health, home support, and equipment.

Key Responsibilities:

Deliver person-centred case management tailored to each client’s goals and needs

Prepare and review budgets with clients to align with their care objectives

Manage a caseload, conducting regular assessments and reviews

Build and maintain strong, trusting relationships with clients and families

Coordinate services across allied health, nursing, and home support

About You

You will thrive in this role if you are a natural coordinator with strong problem-solving and advocacy skills, and a genuine passion for improving the lives of older Australians.

Essential Skills & Experience:

Previous experience in aged care case management (HCP/CHSP preferred)

Background in community or aged care service coordination

Excellent planning, communication, and interpersonal skills

Ability to work independently while contributing to a multidisciplinary team

A valid Australian driver’s licence and clean driving record

Eligibility to obtain a National Police Check and NDIS Worker Screening Check

Highly Regarded:

Nursing qualifications (RN or EN)

What We Offer

Salary: $80,000 (based on qualifications/experience) + 12% superannuation

Work-Life Balance: Full-time role, no weekend work

Tools Provided: Company vehicle for work use and a laptop

Recognition & Rewards: Birthday leave, staff recognition programs, retail discounts

Growth & Support: Ongoing training and clinical support from an experienced team

Meaningful Work: Contribute to a values-driven organisation making a positive impact every day

About Right at Home

Right at Home Ballina is a trusted provider of in-home care across the Northern Rivers. We deliver a wide range of services including personal care, skilled nursing, respite, and transitional postoperative support. Our mission is to Improve the Quality of Life for those we serve and promote independence.

How to Apply

If you’re ready to take the next step in your career and make a genuine difference, we’d love to hear from you.

Please note:

A National Criminal History Check is required

Applicants must have the right to live and work in Australia (sponsorship not available)

COVID-19 vaccination is strongly encouraged to protect our community

Early applications are encouraged, as interviews may commence prior to the closing date