About the role

Darwin Smiles is seeking a highly organised and friendly Front Office Lead to join their dental practice in Yarrawonga and Fannie Bay, Northern Territory. This full-time position is an integral part of the practice team, responsible for overseeing the day-to-day operations of the front office and providing exceptional customer service to patients.

What you'll be doing

• Manage the practice's front desk and reception area, ensuring a warm and welcoming environment for all patients
• Coordinate and schedule patient appointments, maintaining the practice's calendar and maximising productivity
• Handle patient inquiries, bookings, and other administrative tasks with professionalism and efficiency
• Process payments, manage patient records, and maintain accurate documentation
• Oversee and train the front office team, fostering a collaborative and supportive work environment
• Assist with various practice duties as required
• Assist with instrument sterilisation processing and tracking

What we're looking for

• Minimum 2 years experience in a similar front office or customer service role, preferably in a dental or healthcare setting
• Strong organisational and multitasking abilities, with the capacity to prioritise tasks and work under pressure
• Excellent communication and interpersonal skills, with a friendly and empathetic approach to patient interactions
• A team player with the ability to work collaboratively and provide support to the broader practice team
• A commitment to maintaining high standards of professionalism and confidentiality

What we offer

At Darwin Smiles Pty Ltd, we are dedicated to creating a supportive and rewarding work environment for our team. In this role, you can expect:

- Competitive remuneration, semi-annual performance and salary reviews, performance-based bonuses
- Ongoing training and professional development opportunities
- A healthy work-life balance
- A collaborative and inclusive team culture
- Access to employee wellbeing initiatives and health benefits

About us

Darwin Smiles Pty is a leading dental practice in the Darwin and Palmerston communities, dedicated to providing high-quality, comprehensive dental care to patients of all ages. With a focus on innovation, compassionate care, and continual improvement, we are committed to creating a positive and rewarding experience for both our patients and our team.

If you are an experienced and customer-focused Front Office Coordinator passionate about making a difference in the lives of our patients, we encourage you to apply now.