THE COMPANY

Our client specialises in insurance and remedial construction for all building types including residential, commercial and strata up to $500K, they are also undertaking bespoke high-end fit-out and renovations for repeat clientele. Company is based in Rozelle, and they service the wider Sydney metro area and regional NSW

THE ROLE

• Answering incoming calls.
• First Contact for insurer’s, policy holders and trades
• Managing Makesafe, escalations and general enquiries
• Estimator scheduling
• Assessment review & submission
• Customer Service
• Administrative tasks
• General office allrounder
• Ad hoc duties.
• Monitoring shared company inbox/ emails.
• Dealing with queries on the phone and by email.
• Corresponding with clients and trades on the booking/scheduling of their jobs.
• Co-ordinating trades and assisting Project Managers / Estimators.
• Updating computer systems and clients as required.
• Updating internal and clients web portals.
• Completing Customer Satisfaction Reports and assisting with job sign off.
• Preparation and set up of job schedules.
• Managing Sub-contractor compliance.
• Assisting with afterhours make safes and assigning/ scheduling emergency trades to attend site when required.
• Managing diaries, scheduling meetings and booking rooms.
• Updating & maintaining our databases, scanning, filing & other ad Hoc duties.
• Liaising with staff in other departments, e.g. finance, HR.
• Liaising with consultants and assisting with obtaining approvals for construction works.
• Attending staff meetings when required.
• Attending company events when required.

ABOUT YOU

• High level of client care and communication
• Ideally you have worked within insurance admin/claims or admin within the construction space
• Good computer skills
• Prime and Microsoft Office knowledge (training can be provided)
• High level of organisational skills and attention to detail
• Ability to work in a fast-paced environment and used to working to deadlines and under pressure
• Experience in a construction or insurance-based role preferred
• Self-motivated to work autonomously and as part of a team
• Able to work well with others
• Be thorough and pay attention to detail