A well-established insurance business is seeking dedicated individuals to join their team as Claims Advisors.

Are you passionate about making a positive impact on people's lives and supporting communities during challenging times? A well-established insurance business is seeking dedicated individuals to join their team as Claims Advisors in Newcastle, offering a hybrid working model after initial training and a 9-day fortnight for improved work-life balance.

Why You'll Want This Role:

• Make a meaningful difference by helping individuals recover from personal and psychological injuries.
• Enjoy flexible working arrangements that support both your professional and personal wellbeing.
• Be part of a supportive team environment where your contributions are valued.
  
  Your Responsibilities:
• Manage a portfolio of personal injury claims, ensuring accurate entitlements and timely support.
• Review medical, financial, investigative, and rehabilitation reports to make informed decisions.
• Resolve claims efficiently while prioritising the wellbeing of those affected
• Collaborate with internal teams and external stakeholders to ensure proactive case management.
• Provide empathetic and compliant service to injured individuals, employers, and regulatory bodies.
• Maintain accurate documentation and stay up to date with relevant legislation.
• Identify opportunities for early intervention and rehabilitation.
• Monitor claim progress and adjust strategies to achieve optimal outcomes.
• Contribute to process improvements through feedback and insights.
  
  What You'll Bring:
• Some experience in customer service, call centres, or claims-related work is beneficial.
• Ideally, some experience dealing with injury claims.
• A team-oriented mindset and a willingness to support others.
• Strong communication skills and the ability to show empathy in sensitive situations.
• Comfort working with different types of information and explaining things clearly.
• Resilience and the ability to stay calm under pressure.
• A background in psychology or allied health is a bonus, but not essential.
  
  What's in It for You:
• A competitive salary package between $85,000 and $100,000, based on experience.
• Discounts at major retailers and reputable insurance brands.
• Savings on a range of financial and insurance products.
• Support for further study and career development.
• Generous parental leave for eligible primary carers.
• Health and wellbeing perks, including discounted gym memberships and health insurance.
  
  Interested?

To apply, send your updated CV or reach out to Sam Puddephatt at [email protected]. If this role isn't quite right, but you're exploring new opportunities, feel free to get in touch for a confidential career discussion.