The Operational Projects Coordinator is responsible for the delivery of effective AVL support services, ongoing deployment of the Automatic Vehicle Location (AVL) program across the Emergency Services Sector (ESS), and support for other operational projects within the Operational Projects function.

Outcomes
AVL support services meet the needs of Country Fire Service, State Emergency Service, Metropolitan Fire Service and South Australian Fire and Emergency Services Commission staff and volunteers.

Provide AVL support services in line with the AVL Support Framework and processes.

Manage resolution of AVL issues and problems escalated from frontline support teams across all responsible groups, including Suppliers.

Perform problem root cause analysis for AVL issues and problems, identify trends and implement preventative actions.

Perform other support functions for AVL, including analysis and reporting on AVL data usage trends, and make recommendations on optimisation of data plans.

Coordinate AVL scheduling for installations and de-installations in consultation with Agency contacts and the Supplier.

Develop and coordinate strategic operations projects, develop plans for project rollouts, support training activities as required.

Manage resolution of project issues, identify root cause and recommend improvements.

Manage resolution of deployment issues escalated from the Supplier or Agencies

Verify vehicle acceptance criteria is met, including acceptance checklists, quality criteria and data submission.

Verify installation invoices are correct and backed by acceptance checklists and data.

Essential Attributes (Knowledge/Skills/Experience Requirements)
Proven experience in coordinating complex projects within agreed timeframes and budgets, supported by strong knowledge and application of contemporary project management methodologies, tools, and techniques, including risk, quality, and change management.

Strong problem solving and troubleshooting skills, with the ability to work calmly, quickly and logically to identify and diagnose problems.

Demonstrated experiencing in delivering support services to emergency services volunteers.

Outstanding verbal and written communication skills, with the ability to contextualise technical issues in a clear and concise manner for a wide range of stakeholder groups at all levels, including senior management, project sponsors, vendors and end users.

High level interpersonal skills with demonstrated experience in the delivery of effective customer service.

Demonstrated ability to build and maintain positive relationships with stakeholders and partners, including managing expectations, resolving conflicts, and negotiating outcomes.

Demonstrated experience in contributing to multiple competing priorities, demonstrating organisational skills and a capacity to act independently within broad guidelines.

Demonstrated commitment to the principles, practices, and legislative requirements of Risk management, WHS, EEO and Ethical Conduct, including an understanding of the Premier’s Safety Commitment.