APS6 Clinician
Location: Melbourne, VIC
Contract Duration: Approx. 12 months
Hourly Rate: $55-$65 per hour plus super
Pre-engagement: Successful candidates will undergo NPC and Baseline Clearance

About the Role We are seeking an experienced Clinician to join a national contact centre team providing support to veterans and their families. This role is telephone-based and involves intake, assessment, triage, and the provision of immediate clinical support. You will also be responsible for referrals to regional offices and other specialist services, working within a 24/7 rostered environment under a hybrid work-from-office/home model.

This is a meaningful opportunity for a motivated and compassionate mental health professional to make a direct impact in supporting vulnerable clients while maintaining ongoing professional development and clinical supervision.

Key Responsibilities

• Deliver high-quality clinical services including risk assessment, intervention, intake, referral, and brief counselling.
  
  
• Conduct evidence-based individual, couple, and family counselling sessions.
  
  
• Provide case management services to achieve outcomes identified in client care plans.
  
  
• Maintain accurate and confidential client records, including risk assessments, progress notes, and care plans.
  
  
• Participate in clinical supervision and continuing professional development activities.
  
  
• Liaise with clients’ families, treatment providers, and other stakeholders to ensure coordinated care.
  
  
• Adhere to professional, ethical, and legislative requirements for best-practice client care.
  
  

Key Skills & Experience

• Strong interpersonal and communication skills, with the ability to deliver trauma-informed, client-centred services.
  
  
• Demonstrated experience in mental health settings, including intake, assessment, and evidence-based interventions.
  
  
• Ability to manage critical incidents and risk assessments calmly and effectively.
  
  
• Previous experience in telephone-based or call centre clinical services (desirable).
  
  
• Strong IT skills with confidence in navigating clinical systems and documentation tools.
  
  
• Sound judgement, attention to detail, and the ability to work effectively within a team.
  
  

Mandatory Requirements

• Psychologist, Occupational Therapist, or Registered Nurse with AHPRA
  
  
• Social Worker with AASW membership
  
  
• Masters-level Counsellor with PACFA (Clinical) or ACA Level 3/4 registration
  
  

• Eligibility to hold a Working with Vulnerable People registration or Working with Children Check.
  
  
• Full registration with one of the following:
  
  
• Ability to obtain and maintain a Baseline security clearance.