Clinical Case Manager

Relationships Australia is a community sector organisation with a proud and rich history. We connect with families, communities, and thousands of people across the lifespan. You may know us for our family and couples counselling – we also give back to the community through our work in family violence prevention, working with people experiencing gambling harm, with families that have been touched by the sudden death of a loved one, with people who have experienced trauma and with people who are challenged by their mental health, among other things.

Why work for us?

With us you will work with people at times of vulnerability in their lives, create a career you’ll love and join a warm and caring team who make a difference. We have flexible working arrangements, access to $2,000 worth of professional development opportunities, and access to supervision.

Your new role

Full time fixed term 24 months located in Deakin, ACT

Annual Salary between $101,622.03 to $106,078.98, plus Superannuation, NFP Salary Packaging, Paid Christmas closure and other generous leave provisions under our Enterprise Agreement.

Clinical Case Managers at RACR facilitate trauma-informed, person-centred support for people across the lifespan who have experienced Family, Domestic, or Sexualised Violence (FDVS), or other interpersonal or systemic trauma.

Duties:

Under the direction of the Team Leader, the Clinical Case Manager position is responsible for:

· Providing trauma-informed support to individuals and families with complex lived experiences, including those impacted by childhood trauma, family, domestic, or sexualised violence (FDSV), or systemic harm.

· Supporting clients to safely share their lived experiences through clinical conversations. This can be in person, online, by phone, and in outreach or institutional settings (e.g. prisons).

· Assisting clients to navigate relevant systems and services, including but not limited to reparative and justice schemes, community supports, and legal supports.

· Conducting risk assessments, developing individualised safety plans, and providing crisis support when necessary.

· Facilitating access to internal and external supports, including therapeutic, legal, medical, housing, and community services, by providing warm referrals and coordinated care.

· Maintaining timely and accurate client records, case notes, and data using client management systems and other resources available to the team.

What you’ll need to succeed

1. Relevant experience and qualification in the field of Social Work, Psychology, Nursing, Occupational Therapy, Counselling or Social Science. Current registration/membership with at least one of the following: Australian Health Practitioners Regulation Agency (AHPRA); Australian Association for Social Workers (AASW); Psychotherapy and Counselling Federation of Australia (PACFA) and Level 2 or above Australian Counselling Association (ACA).

2. Demonstrated generalist counselling skills and experience supporting adults who have experienced FDSV, or other interpersonal or systemic trauma, including clients with co-occurring mental health presentations.

3. Demonstrated excellent verbal and written communication skills, with ability to effectively engage clients through video-call and telephone.

4. Demonstrated skills in developing and maintaining collaborative relationships with internal team members and external community stakeholders.

5. Demonstrated case management skills, including commitment to attention to detail with excellent analytical and problem-solving skills, and the skill to support clients through the case management journey.

For a full list of selection criteria, please refer to the position description on our Careers site. To view the position description, click on the paper clip on the upper right side of the screen.

Aboriginal and Torres Strait Islander Applicants are encouraged to apply.

What you’ll get in return

This is an exciting opportunity to join a highly regarded not-for-profit, community-based organisation in a position where you will have the opportunity to continue to grow and develop your career. You will receive a generous package including professional development and NFP salary packaging. In this role you will be able to make a positive difference in the lives of people in the community every day.

What you need to do now

If this sounds like the ideal position for you, Apply today! Shortlisting and interviews will occur as applications are received.

Submit your resume with names of two work related referees and a cover letter specifically addressing each of the selection criteria (no more than half a page response under each criterion).

For a full list of selection criteria, please refer to the position description. To view the position description, click on the paper clip on the upper right side of the screen. Applications that do not address selection criteria will not be considered during the shortlisting process.

Applications should be submitted only via the “Apply” button on RACR's careers site.

For further information about the position or application process, please email [email protected].

Closing date for applications: Midnight on 28 September 2025