Act as the liaison between brokers, airlines, clients, handling agents and suppliers

Preparing preliminary briefings for handover by the broker, as well as full flight briefings in close coordination with airlines and clients

Collaborate with suppliers to provide customer-specific branding (e.g., personalized headrest covers) and coordinate delivery details

Overseeing flight departures and flight riding on board charters

Accurate data entry, logging of flight times

Report and maintain information about flight updates and issues

Complete flight documents for confirmed charters

Updating the customers and brokers on the progress of the flight when necessary

Resolving problems when necessary in the pre-flight arrangements, during the flight itself and during any post-flight work that needs to be completed

Support colleagues worldwide and assume tasks from other departments when necessary

Qualifications

Previous experience working in a customer facing role is essential

Aviation or airport experience is desired

Fluency in a second language is desirable

Eligible to frequently travel, often at late notice

Deliver high quality of service

Exceptional communication skills and phone etiquette

Ability to meet deadlines and problem solving skills

Ambition, drive and self-motivation

Friendly, personable and empathetic

A hard-working team player