Join Meraki Care – Support with Heart. Care with Purpose.

📍 Location: Sunshine Coast, QLD

💼 Employment Type: Casual

🕘 Hours: Monday–Friday (9am–4pm)

At Meraki Care, we’re more than just a service provider — we’re a community. We’re a boutique NDIS organisation that delivers personalised, responsive, and meaningful support to participants, while creating a positive, inclusive, and supportive workplace for our team.

We’re now looking for two dedicated and values-driven professionals to join us:

1.Service Coordinator

About the Role

As a Service Coordinator, you’ll be the primary point of contact between participants, families, support workers, and allied health professionals. You’ll be responsible for ensuring smooth, consistent delivery of services in line with NDIS plans, participant goals, and care plans.

This role blends people management, service delivery oversight, and administration — and requires someone who thrives in a fast-paced, dynamic environment.

Key Responsibilities

Coordinate day-to-day delivery of supports for a portfolio of participants

Coordinate and manage shift allocations, organize participant appointments, and respond promptly to any changes, cancellations, or emerging service needs.

Communicate regularly with participants and families to ensure satisfaction and continuity of care

Oversee compliance with NDIS Practice Standards, incident reporting, and documentation requirements

Support onboarding for new participants, including intake and service agreement preparation

Liaise with external providers, allied health professionals, and case managers

Supervise and mentor support workers, providing guidance and resolving issues

Attend occasional home visits or community appointments to support service delivery

You’ll Need

Proven experience in a coordination or team leader role in disability, aged care, or health services

Strong understanding of person-centered care and NDIS compliance requirements

Excellent communication, problem-solving, and organisational skills

Calm, empathetic, and able to manage competing priorities

2. Recruitment & HR Coordinator

About the Role

As our Recruitment & HR Coordinator, you’ll be responsible for recruiting, retaining, and supporting a talented team of disability support workers and office staff. You’ll manage the full employee lifecycle — from recruitment and onboarding to performance and wellbeing — while ensuring compliance with Fair Work, SCHADS Award, and NDIS requirements.

Key Responsibilities

Manage end-to-end recruitment, including advertising, interviewing, and reference checks

Oversee onboarding and induction, ensuring all compliance checks are completed

Maintain accurate HR records, contracts, and compliance documentation

Interpret and apply the SCHADS Award and HR policies consistently

Support managers with performance management and workforce planning

Coordinate staff training, development, and wellbeing initiatives

Ensure compliance with Fair Work legislation, workplace health and safety, and NDIS Worker Screening requirements

Assist in creating a positive, supportive, and inclusive workplace culture

You’ll Need

Previous experience in HR, recruitment, or people and culture roles (NDIS/community sector highly regarded)

Strong knowledge of Fair Work and award interpretation (SCHADS preferred)

Excellent interpersonal and conflict resolution skills

Organized, proactive, and ability to manage confidential and sensitive matters with professionalism and discretion.

What We Offer

A caring, supportive, and inclusive team culture

Competitive pay in line with the SCHADS Award

Ongoing professional development and mentoring

Opportunities for career growth in a growing organisation

A workplace that values your ideas, initiative, and input

Mandatory Requirements

Current NDIS Worker Screening Clearance

Working with Children Check (or willingness to obtain)

First Aid & CPR Certificate (or willingness to obtain)

Current Driver’s License and reliable vehicle

Proficiency in Microsoft Office and relevant software systems

How to Apply

If you’re ready to bring heart, purpose, and professionalism to a team that values people first — we’d love to hear from you.

📩 Please click ‘Apply Now’ and include:

✔ Your resume

✔ A brief cover letter stating which role you’re applying for (or both) and why you’re a great fit for Meraki Care.