THE COMPANY:

This company is a global FinTech who offer enterprise low-latency financial trading technology for institutional & retail brokers, banks, and liquidity providers.

You'll be offered a clear career path with lots of learning and work in a high-performing team who value continuous learning, collaboration, teamwork and delivering outstanding service to customers.

• Hybrid working
• Free lunch everyday
• Private health insurance.
• Ongoing training and professional development.
• Hybrid working

ROLE & RESPONSIBILITIES

As the IT Trade Desk Support Analyst, you will support customers (banks, brokers, hedge funds) who are using the organisations trading applications & products.

You'll wear 'multiple hats' ranging from technical support to product implementation, upgrades, migrations, and client onboarding.

Hybrid working available and you'll be required to work Sunday (remotely) + 4 other days in the week (of your choice).

Responsibilities include:

• Provide technical support, investigation, triage, troubleshooting, and resolution to customers using the firm's trading applications.
• Analyze FIX messages, logs, and sources to determine root cause analysis.
• Implement Plan, support and deploy implementations of these trading platforms into client environments.
• Support clients via phone, email and video.
• Work hours are 10am-6pm / 8am-4pm (daylight savings / non-daylight savings time)
• Project involvement including:
• Product implementation into client environment- plan, support deploy
• Manage application upgrades & migrations
• Client onboarding activities
• Liquidity integrations with customers.

REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES

Suitable for a Technical Support Analyst with excellent IT troubleshooting & investigation skills inside the financial trading industry.

Ideal for someone with an interest in learning and building an IT career within financial trading (FX, Derivatives, CFD's, Crypto, Equities etc).

Well-suited to someone who can wear 'multiple hats' and is seeking non-conventional working hours with flexibility (incl WFH).

The following is required:

• Proven experience providing technical IT Support to customers in the financial services industry.
• Excellent triage, investigation and troubleshooting of application, Windows OS, and networking issues.
• Demonstrate competent financial markets / financial trading knowledge (trade executions, buy/sell orders, markup,
• Able to work Sunday + 4 additional days in the week (of your choice).
• FIX messaging knowledge/experience is preferred.
• Basic SQL knowledge.
• TCP/IP networking knowledge.
• MetaTrader experience 4/5 is beneficial.
• Exceptional customer service and communication skills - verbal & written.
• Demonstrate willingness & ability to research, absorb and learn new ideas/concepts.
• Able to work Sunday + 4 other days in the week (of your choice).

This is a full time permanent role located North of the Sydney CBD (hybrid working) and is offering $90,000 - $120,000 (plus super).

*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.

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