About the role

🌊 Operations & Team Manager – GC Aqua Park

Location: Broadwater Parklands, Southport
Employment Type: Full-time, 40 hours per week

We’re looking for a hands-on leader to join our team at GC Aqua Park – Australia’s largest inflatable water park and a hub of fun on the Gold Coast! If you thrive in fast-paced environments, know how to bring out the best in people, and love creating unforgettable guest experiences, this role is for you.

⭐ About the Role

As our Operations & Team Manager, you’ll be at the heart of our daily operations. From leading a large casual workforce to ensuring smooth ticketing, safety compliance, and exceptional guest service, your role will keep the park running safely, efficiently, and with infectious energy.

You’ll oversee everything from rostering and training, to managing incidents, lifeguards, and equipment. No two days will ever look the same – one day you might be leading a staff training session, the next ensuring our guests leave with a 5-star review.

🚀 Key Responsibilities

Lead daily park operations, ensuring safety, compliance, and smooth guest experiences.

Manage lifeguards, ticketing, and operational staff in line with organisational structure.

Oversee rosters, staff scheduling, and fortnightly payroll approvals.

Drive recruitment, onboarding, and ongoing staff training (including upselling).

Handle incident documentation, reporting, and follow-ups.

Maintain safety equipment (DFIB, first aid, oxy kits).

Facilitate weekly management meetings and monthly training sessions.

Support and motivate staff to achieve a fun, safe, and high-energy workplace.

Act as a brand ambassador, engaging with guests and ensuring every experience is memorable.

🎯 What We’re Looking For

Qualifications: Blue Card (Working with Children), CPR, First Aid, Bronze Medallion, Advanced Resus.

Experience: Proven management experience, ideally in operations, recreation, hospitality or tourism.

Skills:

Strong leadership and team management

Risk & time management in a fast-paced environment

Excellent communication and interpersonal skills

Problem-solving with a can-do, hands-up (not hands-out) attitude

💡 Why Join Us?

Be part of an iconic Gold Coast attraction where fun is at the centre of everything.

Lead a passionate team and make a real impact on guest experience.

Opportunities for professional development and career growth.

Work in a dynamic, outdoor environment surrounded by water and energy.