Technical Support Analyst – Contract Role

• Drummoyne ,Sydney Inner West
• Initial 4-month contract (22 Sept 2025 – 6 Feb 2026) with likely extension (6–9 months)
• 35 hours per week (Monday–Friday, excluding breaks)

About the Role
We are seeking an experienced Technical Support Analyst to join our Digital Business Solutions team within Corporate Services & Strategy.This is a hands-on application support role with a strong focus on TechnologyOne ERP and related Council applications. You will play a key role in ensuring application stability, resolving incidents, and supporting integrations while working closely with internal stakeholders, vendors, and the ICT team.
Key Responsibilities

• Provide Level 2–3 support for Council’s ERP and software applications, including troubleshooting, issue resolution, and root cause analysis.
• Monitor application performance and reliability, implementing proactive measures to minimise downtime.
• Respond to incidents promptly, escalating and tracking complex issues through to resolution.
• Support, develop, and troubleshoot RPA and ETL processes.
• Collaborate with Business Analysts, ICT teams, and external vendors to deliver effective solutions.
• Deliver end-user training, documentation, and knowledge base articles.
• Provide reporting and insights on application performance and incidents.

About You
You will bring:

• 3+ years’ experience in application production support or a related role.
• Strong troubleshooting skills across applications and databases.
• Proficiency in SQL queries for analysis, reporting, and troubleshooting.
• Familiarity with REST API and JSON integrations.
• Knowledge of or hands-on experience with RPA / ETL tools.
• Understanding of IT service management (ITIL) principles.
• Excellent communication and stakeholder engagement skills.
• Relevant IT certifications (e.g., ITIL, Microsoft) are highly regarded.
• Experience in local government operations, policies, and regulations will be highly desirable.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.