Operations Manager / Coordinator

About the Role

We are seeking a highly organised and results-driven Operations Manager / Coordinator to streamline and oversee workflows across our business. This role is critical to ensuring that every department — Pre-Construction, Design, Construction, Sales, and Marketing — operates efficiently, with clear processes, accountability, and measurable outcomes.

The ideal candidate is a systems-minded operator who thrives on structure, can quickly identify inefficiencies, and has the confidence to hold people accountable. They will play a central role in setting KPIs, implementing workflow tools, and ensuring deadlines are consistently achieved.

Key Responsibilities

Workflow Optimisation

Review, refine, and document workflows across Pre-Construction, Design, Construction, Sales, and Marketing.

Identify bottlenecks and implement best-practice systems for efficiency and consistency.

KPI & Performance Management

Develop, implement, and monitor KPIs for each department.

Assign responsibilities to team members and hold them accountable through structured reporting and follow-ups.

Provide leadership with transparent performance reporting.

Project & Deadline Management

Ensure all projects and tasks are clearly defined with owners, timelines, and milestones.

Implement systems for tracking progress to ensure deadlines are met.

Software & Systems Management

Audit current software tools (e.g., project management, estimating, CRM, finance, marketing platforms).

Ensure systems are set up, streamlined, and used consistently across the business.

Train and support staff in using systems effectively.

Cross-Department Coordination

Act as the bridge between Pre-Construction, Design, Construction, Sales, and Marketing teams to ensure alignment.

Facilitate communication and collaboration across departments to achieve company goals.

Continuous Improvement

Develop a culture of accountability, continuous learning, and process improvement.

Provide proactive recommendations to leadership on efficiency, cost-savings, and scaling opportunities.

Skills & Experience

Proven experience in operations, project coordination, or management — it doesnt necessarily need to be in construction but MUST have experience in a similar role with companies turning over $20-$40million

Strong understanding of project lifecycles: pre-construction, design, construction delivery, and sales/marketing.

Excellent organisational and systems-implementation skills.

Strong leadership and communication skills — able to motivate, delegate, and hold people accountable.

Proficiency with project management and workflow software (e.g., Buildertrend, Buildxact, Monday.com, Asana, ClickUp, HubSpot, etc.).

Data-driven mindset with the ability to set KPIs, measure performance, and deliver reporting.

A proactive problem-solver who thrives in fast-paced, dynamic environments.

KPIs for Success

Workflows documented and implemented across all departments within first 3 months.

95% of project deadlines achieved across all departments.

All team members trained and actively using workflow software.

Monthly KPI reports delivered to leadership team.

Measurable reduction in inefficiencies, delays, or rework.