Learning Content & Delivery Lead

Join a purpose-driven team working to close Australia’s digital divide and create lasting social impact.

• Full-time role based in Sydney, with hybrid work arrangements
• Lead the design of education resources that empower people to develop digital skills
• Be part of a values-led, inclusive organisation making a real difference for communities across Australia

Impact of the Organisation
Good Things Australia is a future-focused digital inclusion leader, advocating, partnering, educating and innovating to ensure no one is left behind in the digital world.

The organisation designs and delivers innovative programs to support those most in need, including older Australians, people with intellectual disability, migrant and refugee women, First Nations peoples, people with chronic health conditions, carers and low-income families.

Through partnerships with community organisations, industry and government, Good Things Australia provides holistic, sustainable programs and advocates nationally to close the digital divide.

The Impact You Will Have in This Role
As the Learning Content and Delivery Manager, your work will directly help tens of thousands of Australians build the digital confidence and skills they need to thrive in today’s world. By creating accessible, engaging and future-focused learning content, products and experiences, you will:

• Empower people who are most at risk of digital exclusion to stay connected, access essential services, and participate fully in society
• Strengthen the skills of digital mentors and community organisations who deliver hands-on support in local communities
• Bring innovation and creativity to how digital inclusion is taught, making learning fun, relevant and accessible to all
• Influence national conversations on digital inclusion by embedding best practice learning design and emerging technology into programs

In this role, you won’t just be designing content, you’ll be shaping opportunities for people to live better, more connected lives in a rapidly changing digital world.

Key Responsibilities
In this role, you will:

• Lead the development of engaging, research-informed learning frameworks and content
• Translate complex ideas into simple, accessible learning experiences
• Produce resources across multiple formats, including webinars, videos, games, animations, online learning modules, presentations, articles and more
• Manage delivery of learning programs, including training and capacity-building initiatives
• Collaborate with internal teams, community partners and learners through co-design
• Champion continuous learning and the use of new and emerging technology both internally and externally
• Ensure continuous improvement and impact measurement of learning content

Skills and Experience
You are a natural educator and content creator with a passion for learning about and leveraging new and emerging technology. You bring:

• Proven experience developing engaging learning content across online and offline platforms
• Excellent facilitation and presentation skills (online and in-person)
• Strong digital content production skills (video, audio, animation, design and written)
• Experience in co-design or workshop facilitation
• Ability to translate complex information into clear and accessible learning
• A creative, proactive, and solutions-focused mindset
• Alignment with Good Things Australia’s mission for equity, inclusion and positive change

The benefits of working at Good Things Australia

• Salary packaging - up to $15,900 tax-free annually
• An additional 3 paid leave days between Christmas and New Year
• Generous annual learning and development budget
• Hybrid flexible work arrangements with an office based in Sydney, Hyde Park and home
• Employee Assistance Program - 6 sessions for you and your family
• An inclusive and diverse workplace where all cultures are celebrated

Applications
If leading the development and delivery of digital skills learning that is fun, accessible and impactful appeals to you, the team would like to hear from you.

To apply, please upload your resume and a cover letter outlining your interest and suitability for the role. For a confidential discussion, contact Chloe Barton at [email protected] or on 04 2616 1985

Impact Advising is committed to creating diverse and inclusive work environments that reflect the rich tapestry of our communities. We believe that diversity enriches organisations and fosters innovation. We are dedicated to building workforces that are representative of the diverse backgrounds, experiences, and perspectives of our society. We embrace diversity in all its forms, including but not limited to race, ethnicity, gender, age, sexual orientation, religion, disability, and cultural background. We actively seek to foster inclusive workplaces where all employees can bring their whole selves to work, feel respected and valued, and have equal opportunities for growth and advancement. We are committed to providing a fair and unbiased recruitment process, and we strive to eliminate any barriers that may impede the inclusion and participation of underrepresented groups in the workforce.