About UQU

The University of Queensland Union (UQU) is a not-for-profit organisation working to create the ultimate campus experience for the University of Queensland (UQ) student community.

UQU runs a variety of food, beverage, retail and entertainment outlets across university campuses & offers a range of student support services, including advocacy, legal advice and sponsorship of over 190 clubs and societies for UQ students.

The Opportunity

We are looking for an energetic and experienced Retail Supervisor to lead and oversee UQU’s Lolly Shop at the UQ St. Lucia campus! The Lolly Shop is UQU’s go-to destination for all things sweet and delicious! We sell a variety of confectionery, drinks, and snacks, and play an important role in keeping students and staff fueled with their sugar kick. Because of this, we see a high volume of customers, particularly during university teaching periods.

In this role, you will be responsible for providing hands-on leadership, supervision, and support to the Lolly Shop team.

This role involves;

Planning, preparing, and monitoring rosters to meet organisational needs

Ensuring the Lolly Shop is professionally maintained – internally and externally

Maintaining up-to-date product knowledge and identifying popular and trending products

Compiling and implementing store specials and promotions

Assisting the Area Manager with the price changes, budget preparation, and ensuring the outlet operates within set budgets

Planning and conducting the monthly stock-take

Stock ordering, rotation, and control

Adhering to stores' GP%

Ensuring the UQU policies and procedures are being followed

Is this you?

We are looking for someone who:

Provides strong leadership, ensuring your team is well supported on a day-to-day basis

Thrives on providing excellent customer service and ensuring efficient operations

Can juggle competing priorities, being able to multitask and effectively plan your day to ensure you are meeting the needs of your team and the outlet

Loves problem-solving and doesn’t shy away from a challenge

Actively seeks feedback to continuously improve themselves, their team, and the business

Understands the ebbs and flows of retail and consumer habits – especially within a university setting, trade peaks during the semester and quietens during the holiday breaks

Understands that our team are our most valuable asset and works every day to foster a brilliant work environment!

In addition to the above, our ideal candidate will have:

A minimum of 2 years’ experience as a retail supervisor (experience in a news agency or convenience store is highly regarded)

Demonstrated ability in:

Recruiting, training, and mentoring staff

POS systems (SwiftPOS experience highly regarded)

Managing GP% and pricing

Working with, and adhering to, set budgets and key targets each year.

Why work for UQU?

UQU staff enjoy a range of benefits, including:

16 weeks paid parental leave

Wellbeing support via free counselling & psychology sessions (provided by our excellent EAP) and 2 paid Wellbeing Days per year for you to use at your discretion.

Additional paid leave for working days between Christmas & New Year (no need to dip into annual leave for Christmas shutdown!)

Discounted products at UQU outlets ($2.50 coffee – all day, every day!)

A wide range of salary sacrifice options to boost your take-home pay

Flexible working arrangements

Training and development opportunities