🚀 Team Leader – Customer Support | $95K–$100K + Hybrid Flexibility

Are you an experienced Customer Service Team Leader ready to step into a newly created role with room to grow? This is your chance to join a business in the middle of an exciting growth phase, where you’ll lead, support, and develop a team who help customers during some of the toughest times in their lives.

The Offer

💰 $95K–$100K package (flexible for the right candidate)
🏡 Hybrid work – 5 days in office per fortnight
📅 Must be available to start by 29th September to join the next training program

Why You’ll Love This Role

✨ Brand new role – make it your own as the team expands
✨ Hybrid model – 5 days in the office per fortnight, the rest from home
✨ Vibrant culture – casual, social, and supportive (no stuffy corporate vibe!)
✨ Office perks – onsite gym, pool, pilates & more facilities available
✨ Great location – easy public transport access and close to the CBD in South Melbourne.
✨ Backed by a major insurer – plenty of opportunities to grow your career

What You’ll Do

Lead, coach, and support a Customer Assist team across Assessment Scheduling, Make Safes, Home Assist, and Motor Third Party claims

Guide and train new Case Managers as they come on board

Drive a customer-first approach, balancing empathy with urgency to move claims forward

Support complex escalations and ensure compliance with processes

Monitor team performance and deliver continuous improvements

Build strong relationships with stakeholders across the wider group

About You

We’re looking for a resilient and customer-centric leader who thrives in a fast-paced, ever-changing environment. You’ll bring:
✔ Proven experience in team leadership in an Insurance, Financial Services, Customer service or call centre environment
✔ Ideally, exposure to insurance, building, or construction
✔ Strong coaching skills and a genuine desire to build leadership capability in others
✔ The ability to juggle competing priorities with a calm and mature approach
✔ Empathy, urgency, and a drive to support customers at their most vulnerable

This is a fantastic opportunity for a proven Team Leader to take on a role with real impact, plenty of support, and scope to shape a team from the ground up.

👉 Apply today and step into a leadership role where your empathy, resilience, and people skills will make all the difference.