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Workforce Planner

Avivo
Osborne Park, WA
A$75,102-$77,386 p/a
Call Centre & Customer Service → Customer Service - Call Centre
Full-time
Hybrid

Posted 9 days ago


About Avivo

We work in partnership with people and families who need individualized support services due to disability, ageing or mental ill-health. Our Support Workers Walk alongside people from all walks of life, helping them live life the way they choose.

The role

As a Workforce Planner, you'll keep things moving making sure customers get the right support at the right time. It's fast-paced, people-focused work that blends rostering, problem solving, and clear communication. If you've thrived in call centres, banking, scheduling or other high-volume roles, you'll fit right in.

This position works on a rotating monthly roster Monday to Friday, between 6am – 6pm (depending on call volumes)

What you'll do

  • Build and manage rosters that match customer needs with staff availability.
  • Respond to calls and changes quickly, keeping records accurate.
  • Work with customers, families, and teams to deliver safe, timely services.
  • Flag risks, issues, or workforce gaps and support future planning.

What you need

  • Passion for aged care, disability, or mental health services.
  • Resilience and confidence in fast-paced, high-volume environments
  • Strong communicator, organised, and calm under pressure.
  • Problem solver who looks for better ways of working.

What you get from us

  • Hybrid work – office and work from home.
  • Shift loading in addition to base pay.
  • Salary packaging up to $18,550 to increase your take-home pay.
  • Up to 8% discount on health cover with HBF.
  • Mobile phone and laptop provided.
  • A supportive and inclusive team environment.

Culture at Avivo

People enjoy working at Avivo because we value the different life experiences, skills, and backgrounds of our diverse workforce. We encourage applications from people with disability, First Nations people, LGBTQIA+, and people from all culturally and linguistically diverse backgrounds.

How to apply

Please attach your updated resume and complete the application form. If you are shortlisted, we will notify you via email or phone.

To find out more visit: www.avivo.org.au


About Avivo

Geraldton, WA, Australia

What do you want to achieve?

We are absolutely committed to working with you to understand how we can be helpful to you in your life.

When you share with us what is important to you we work with you to find ways to make it happen. We challenge ourselves and you, making sure we are working towards or delivering on these outcomes.

Source: This is an extract from the company's own website.

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